Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Jetstar - Your airline is the pitts!!!!!

Submitted by Anonymous on Thu, 17/03/2011 - 11:21

Jetstar really need to take a long hard look at themselves. They have no idea what customer service is. I am from ChCh and had some flights booked for in late Feb (booked prior to EQ) in which we were unable to travel due to circumstances beyond our control. I phoned up a couple of times as I was not satisfied with the options I was getting. I finally got hold of a customer service rep who said they would give me a full refund and that it would be credited to my credit card. I emailed yesterday to enquire how long it takes to get the refund and I have just heard back saying that I won't be...

Never got my statement for a flight that JETSTAR cancelled.

Submitted by Anonymous on Wed, 16/03/2011 - 23:15

I was due to fly from Sydney to Osaka and transit at cairns on the 3/02/11 HOWEVER, im not saying its jetstars fault Cyclone Yasi hit. The news and all the weather reports already said that cairns airport would be closed the night before and on the day early in the week leading up to my flight. I called 2 days before hand to ask WHAT IS HAPPENING TO MY FLIGHT? To no avail a STUPID customer representative said it was going as planned and nothing has changed and ASSURED me that the flight was going according to schedule. The day before i was due to fly out, we get AN SMS from jetstar...

Refunds for Japan!!!!

Submitted by Anonymous on Wed, 16/03/2011 - 10:39

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?

If you...

Wellington to Christchurch via Auckland with an overnight stay in Auckland

Submitted by Anonymous on Sun, 13/03/2011 - 19:31

I was planning to pick my son up from Christchurch airport at 5.30 pm on Sunday 13th March 2011. I received a text from him saying that his flight is canceled. I ring him back and find out that the flight was canceled because the pilot was tired.However Jetstar was going to be flying them to Auckland to connect with flight JQ259 that would land him in Christchurch at 11.30pm on Sunday. I told him I would come out to the airport to pick him up. At 10:10 p.m. my cell phone rings, it is my son. "dad you won't believe what these pricks have done." he says. "they have booked us on the flight...

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

Submitted by Anonymous on Sun, 13/03/2011 - 17:18

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year.
Over time I have accumulated some (a lot) of extra weight and I would now definitely be classed as Fat. Realising this I make the appropriate arrangements like traveling in the...

Never try to change your booking..

Submitted by Anonymous on Sat, 12/03/2011 - 21:42

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable ....

screwed by jetstar

Submitted by Anonymous on Sat, 12/03/2011 - 17:00

we got put through hell by jet star they canceled our flight with no explanation and never called us back about
new flights, we called the call center they were no help, they told us there was no problem with the flight, this is the call
center in the Philippines, they had no idea, we received a text from jet star saying it's canceled, the call center says just
ignore the text, finally I call the airport they confirm that yes the flight is canceled. In the end Jet star never called us back,
due to my wife urgently needing to get back to the Philippines because her...

Jetstar treating Japan's earthquake and tsunami as a minor inconvenience

Submitted by Anonymous on Sat, 12/03/2011 - 16:59

Jetstar doesnt consider yesterdays earthquake and tsunami in Japan to be serious. Customers flying to Tokyo only have the option to reschedule their flight within the next two week period. It will take Japan more than two weeks to recover and it is very likely there will be many after shocks during the next month. Jetstar does not value the lives of its customers. There should be a more flexible options for customers flying to Japn, as was offered for flights to Brisbane during the floods and Christchurch during their earthquake. The Australian Government and ACCC should force all airlines...

Jetstar Staff Are A Bunch of Disrespectful, Wanky Idiots!!!

Submitted by Anonymous on Fri, 11/03/2011 - 16:41

We had to fly to Sydney for a day on the 9th March .. booked 6am flight and return flight was about 10pm.. When we got to the airport, we tried to check in but to our horror we had booked the flight for 9th of May instead of 9th of Mar ... admittedly, that was a stupid mistake.. Regardless, it should be quite obvious that it was a GENUINE mistake!

They said pay the difference plus booking fee of $340 or fly back home on 9th May. I pleaded with them to have DISCRETION and not charge us that much for a mistake that took literally ONE CLICK to commit. They said NO, NO, NO. Not caring...

The Unofficial Jetstar Refund Policy

Submitted by Anonymous on Fri, 11/03/2011 - 03:52

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make...

Waited 2.5mths i still don't get my refund !!!!

Submitted by Anonymous on Thu, 10/03/2011 - 17:10

I've waited 2.5 Months i stil ldon't get my refund, bloodsucker jetstar..i don't know what's the norm for them to process refund..if only that rude Customer service staff allowed me to make changes to the flight & top up the difference i'll not have my cash stuck for such a long time. I'll have to call them again & i really want my $$ back, damn it Jetstar!!

Jetstar wanted to charge rebooking fee & fare difference after Christchurch earthquake

Submitted by Anonymous on Thu, 10/03/2011 - 12:51

I am from the US, and was in Christchurch during the earthquake, and lost everything and ended up a shelter for the night.

I went to the airport the next day for my scheduled Jetstar flight from CHC to AKL, and was told by Jetstar that there would be no flights that day, and that I had to call their 0800 number to rebook. When I tried to do this, they told me that I had to pay a re-booking fee and a fare difference(!). After speaking to 3 different people, I finally talked to a manager who initially told me the same thing. Then, he said he would wave the fee and the additional...

Where's my refund????

Submitted by Anonymous on Wed, 09/03/2011 - 22:00

The Gold Coast to Tokyo flight 2nd December???? We booked online and confirmed 8th October.... but SIX WEEKS after the booking confirmation and 5 days before departure Jetstar called and changed it to Goldcoast to Osaka.
We were advised to find our own way to Tokyo when we arrived at Osaka.

Despite our pleas for help,No offer to help find a flight.
How far is it from the Osaka International terminal to the domestic??,,,,how much time will it take to get thru customs??
Who is paying for the 2 extra fares??
What about the arangements I have made in Tokyo on our...

cancelled flight

Submitted by Anonymous on Wed, 09/03/2011 - 21:01

This carrier has no idea about customer service, staff must have missed customer service training day . or they dont teach it if I want to make a change to my flight it will cost me hughly, but jetstar dont give a shit they just cancel flights when they feel like it how can they cancel a flight that is 3 months away, so my flight is cancelled. has any one tried to call jetstar to say you are not happy, after 20 minutes you may be answered only to be hung up on by incompetent staff that cant redirect a call, so after another call the same happens and you cant talk to a manager, no use...

Told OK to make future changes to flight if charges paid

Submitted by Anonymous on Tue, 08/03/2011 - 14:10

Unable to use original booking for 4 so I was advised I could make a generic booking if I paid the $50 per person charge, then when I know when we wanted to travel I could change the date for no extra fee. They were only $72 tickets so you would question whether it is worthwhile paying the extra $50 anyhow! I paid the charges as I thought I would use them at sometime (within 12 months). Even though I don't need to use them I thought we would have a weekend away so I phoned up only to be told the rules say every change incurs an extra charge. Why the hell would I decide to pay 2 X $50 to...

I want my money back from jetstar. Jetstar are daylight robbery.

Submitted by Anonymous on Tue, 08/03/2011 - 12:51

I want to change my date and time. Jetstar are useless helpers. I want my money back instead, Jetstar ignores that. Then again jetstar has stolen my money off my mastercard of 458.00 sydney to goldcoast.

I want my money back
I want to report this somewhere because if i dont get my money back i will go to court and tell them how it is.

Jetstar you are a complete poor service.
No wonder why butteflys will never get around with the pretty star symbolism.

My next flight is 14th till17th of april 2011 it is my last trip to melbourne from goldcoast next. But...

Rude helpers at the JETSTAR checkin entrence. Domestic airport

Submitted by Anonymous on Mon, 07/03/2011 - 13:27

How damn rude jetstar was.
I went to the doemstic airport just to find out where i should be checking in with my luggages because i will be checking in online.. and the lady standing there to help people just said.. here on this line and it was like she didnt care or even smile.. it was like as if only wanted to say here and thats it and move on.

How bloody damn rude JETSTAR workers are.. you selfh bustards.

She looked young another typical blondy by all means.. standing next to the line and i went to her about where to check in. It totaly blow my mind out knowing she...

Missed internation flight, wasted huge amount of money due to jetstar

Submitted by Anonymous on Sat, 05/03/2011 - 12:12

My friend had a flight scheduled to leave from Auckland at 17th FEB 11:50pm heading back home to Korea. She was in Christchurch at that time with me and I got her a domestic flight departing CHCH at 7:30pm arriving in Auckland at 8:50pm
Apparently the flight got delayed for an hour, and I was told by the Jetstar staff that it'll leave 8:30pm, assuring me she won't miss her international flight. I went home ASSURED, and got a call from her that she missed her international flight due to Jetstar flight getting delayed again and departing CHCH at 10pm arriving in Auckland 11:10 pm ish....

Worth noting

Submitted by Anonymous on Fri, 04/03/2011 - 23:49

I found these posts on the web and they are so true.

"You normally only hear the 2% bad experiences, never the 98% good, and this distorts your perception."

and

"You only hear negative feedback on the forums because no one goes to forums to write about how their flight arrived on time or that their bags arrived on the conveyor belt quickly.
Considering the number of people that fly Jetstar, the number of negative comments you see in forums is a very low percentage of the total number of passengers that Jetstar actually carries."

Don't board jetstar unless you have no choice!

Submitted by Anonymous on Fri, 04/03/2011 - 21:26

Submitted by Anonymous2. on Fri, 04/03/2011 - 21:20.
From what I know, jetstar really suck.

1. It delayed our flight for 3hrs due to maintainance problem and the staff didn't even announced it properly to the passengers whom on board were mostly hongkongers ( flight to hk ) and others.

2. Jetstar service counter refused to explain to the passengers why this delaying happen and went into hiding deliberately! The service counter was literally empty after quite a number of passengers proceeded to ask enquiries about the flight after the plane had made a turn and landed...

Watch out for Qantas code share bookings

Submitted by Anonymous on Fri, 04/03/2011 - 20:23

Booked a return flight with Qantas Brisbane Sydney. Flew Qantas to Sydney, then discovered I was on Jetstar operated code share back. There was no capacity to check in on line. I arrived at the airport check in counters with 5 minutes to spare. Tried the machine console ... did't work, so had to queue up for the check in desk (I had no baggage). I was told I had missed the cut off by about three minutes. The check in girl phoned someone to see if the flight was closed and I was told I couldn't be checked in because the paperwork had gone to the Captain. I complained to the "Customer...

Jetstar WILL NOT FOLLOW UP on ANY case about customer complaints says operator

Submitted by Anonymous on Fri, 04/03/2011 - 10:39

Recently I had a terrible time with jetstar on a Jetflex ticket from Jarkata to Singapore.

I called the local Jetstar office in Jakarta and was told that I had to PERSONALLY appear to pay US$13 for a fare difference to get a seat.. I wanted to pay over the phone but they will not accept credit cards.

So I called the jetstar international line 007xxxx that WILL process credit cards over the phone.. However I was told repeatedly that flights from Jakarta to Singapore was fully booked till the end of march.. There was NO SEATS period.. She offered a refund ..
ok I decided...