Jetstar Complaints

booked 2 tickets me and my gf ?1200 each???? and aprantly no meals no luggage and if we want luggage its like 105 for 40kgs and they gave us a free 20KG there and on way back none so we had to buy 210 dollors of stuff and we still need to buy meals and what not. $2410+ GTFO jetstar

I booked online a return flight on behalf on my Indonesian friend who doesn't understand English for a return flight from Singapore to Surabaya. Departure flight was scheduled to be on 15th August 2011 but unfortunately due to tight schedule, my friend need to postpone the departure date to 25th August 2011.

On 12th August 2011, I called JS Call Center on behalf of my friend to request for the change and the call center lady say she needs to speak to my friend but I told her that my friend could not understand ENglish so I am here to speak on behalf. She say I can't speak on behalf...

Ran into this website today.
Awesome reading the complaints that people have left.
As the title says, Never have, never will, I definitely will not fly JS.
Hearing from friends and family who have flown JS and then reading peoples complaints on this site have made a difference to whom I fly with in the future.
Born in NZ, been living in oz for years, flown over the Tasman Sea plenty a time, not once with JS and nor do I intend to.
I think one reason why JS have some many f**k up's is because of the lack of government intervention into JS and it's parent...

when making a booking at the auckland airport the attendant took my paspport, asked me to step back so she could help someone else. then when I enquired about my passport told me "I can see what's on the counter" I insisted that one of the people she helped for an earlier flight must of taken my passport by mistake and that she could get an announcement made on that plane for passengers to check whether they have correct passports.

I had no joy from her and then thought well they've asked me to write my name and ALL my details on a large piece of paper which I had in my passport...

Just checked in online for tomorrow’s flights, no problem. I then get an email from Jetstar confirming my check in. At the same time as receiving the email I also get a text message from Jetstar saying the flight has been cancelled and to call a certain number. Hang on a minute, I’ve just checked in and now my flight is cancelled, what’s happening. I rang the client ‘helpline’ and spoke to someone who can’t really understand English. She confirms that the flight has been cancelled and she will put me onto another flight due to operational reasons, which she then explains means they are...

I gave Jetstar this name after an incident four years ago when I was about to fly to Newcastle out of BNE and was told the flight was delayed because of bad weather there. I phoned my staff member who was due to pick me up and asked how bad the weather was, only to be told he was at the Newcastle airport and it was fine and sunny. When I confronted the Shitstar staff, they cringed with embarrasement and said they had been told to tell all passengers this. Now onto the latest and this one is a purler. I was attending an international travel expo in Darwin and had my trade promotional gear...

i booked a return flight to thailand in may,the services and lack of interest from the flight attendants was spectacular except when it came to accesing my credit card,as a result i flagged away my return ticket and bought a one way return with thai airways,what a complete difference,i would rather walk and swim on my return to thailand than ever fly with crapstar again.

Had my Credit Card taken from a hostess last night on redeye from Bali to Darwin, i fell asleep and she failed to return my Credit Card, Ive rang and filled out form with customer service, unfortunatly they dont seem to concerned about this dilemma. So i am about to head to the airport to chat with the AFP about the theft of my card by a Jetstar employee, which unfortunatly happened over international waters and under international law is considered an act of piracy.
Regards from an ex-customer, never again
also being charged $10 for a $3 cup of coffee adds insult to injury....

I tried booking flights with Jetstar over the internet, at the last stage it stated that the transaction was cancelled and I needed to start again, I did this 3 times before I gave up and booked with another airline carrier – Virgin Australia. Not once did it state that the booking was confirmed. I then received an email for a flight intinerary and checked that the credit card was charged from JetStar.
This took my credit card overdrawn, so I got charged for this. 2 lots of $650!!!
I called JetStar straight away and they agreed that there was a problem and that a refund would...

Jetstar experience 2011 : Promises Promises ……..

Our illuminating experience with Webjet and Jetstar began back toward the end of May 2011. My wife went online to investigate and book return flights for the two of us from Dunedin to Auckland at the end of July. She found suitable flights but had not purchased a booking, got me to check them but found we could not retrieve the flight details – some online error. So we started again and this time booked and purchased seats using my Mastercard – again an online error stating that the flights could not be confirmed, we should get...

So, you book your flight in good faith and you get a call out of the blue saying that Jetstar need to move your 8pm flight to 7 the same day, and you say 'sure, it's just one hour back and I can make it to the airport straight from work'. That seems reasonable. You get no email update of that, and then when you're gearing up to travel a week before your trip you notice that not only has Jetstar moved your flight to 7 IN THE MORNING (this would mean my husband has to lose an entire day of pay, we have a newborn and he is our only source of income) and then ALSO they changed the your 10pm...

I wish I had of read this site before I booked my flights back from NZ.
I thought I was being smart by paying direct deposit so I wouldnt have to pay the CC processing fee, well was I wrong.

Because the flight was from NZ to Aust, the amount was in NZ dollars, to be on the safe side I just deposited the equilvilent in AUD and thought that theh difference would be refunded. I was wrong, 8 weeks on and I am still waiting. I have been told many times that I am getting a refund and that I should get it in 15 days, then I am told it is approved and that it has been fast tracked and...