Jetstar Complaints

Travel voucher with no option of refund

I had to cancel my interstate flight as the event has been cancelled. I did this online as instructed but was given no option to select refund or travel voucher. I spent 4 hours on the phone waiting to speak to a consultant, but when I finally got through her phone cut out due to poor reception. Then the next morning I see I have been emailed a travel voucher (emailed in the morning) but the total travel voucher is for less than half the amount of the flight. Additionally I live in Perth and you cannot fly anywhere out the state on the amount in the travel voucher. I paid for a flexible...

Full refund from Jetstar

Just tried cancelling my return trip from Cairns to Bali with Jetstar as travel advice is now at level 4.

When I followed the prompts on Jetstar it took me through the hoops and provided the following refund:

Payment Amount $424.27AUD
Amount Paid $424.27AUD
Refund amount in voucher credit $-317.84AUD

As you notice the refund is $107 less than I paid?....Does anyone know why this would be so as Jetstar have never bothered to break it down or explain.

Looks like I wont be flying but they are still making a 25% profit on the cancellation. (I have not...

Excess luggage charges

We just got charged $65 for going over our limit by only 7kg. Half of this flight is empty due to the Corona virus and they didn't check everyone's luggage weight at the gate.

Jetstar know they are losing money during this crisis and can't wait to overcharge people to make it back.

Never flying Jetstar again.

Reschedule fees charged double the price of new booking (Not informed by customer officer on the better option)

Dear Sir/Mam,
Last Sunday i called customer care for rescheduling our tickets (In view of Covid-19). 
Before the call to customer care, I did not check the fees for totally new booking (not reschedule). During the processing of re-booking, the customer care officer just provided me the change booking fees (which was in total was ~436 SGD as additional charge) and i allow them to proceed without any further discussion/check on what will be the fees for totally new booking (assuming the officer would have checked and offered me the best option for rescheduling). Same time i did...

Misleading promotional offer

I am a Jetstar Club member and as such receive several promotional emails a week. My eyes lit up when there was an offer of an $80 flight from NZ to the Gold Coast, but when I tried to book two seats for my son and myself, the price changed to $155 each. I queried this by online chat. The operator first of all agreed that I should be able to book two seats for the price of $80 each and asked if I had tried a different browser. I told him I had even tried a different computer!

He then put me on hold and came back, having obviously consulted with someone, and said that the price...

GST charged on international in-flight drinks

Jetstar's website says "Card charges on flights which operate solely within New Zealand will be in NZD. All other flights will be charged in AUD. Prices on Australia and New Zealand domestic flights are inclusive of GST. No GST applies to purchases on international flights."

Despite this, when we purchased a couple of drinks on our return flights between NZ and Australia, the electronic...

The flight delay from hell

the jetstar flight was due to leave march 5, @ 10.30am from Proserpine QLD. Boarded the plane only to be told that a bird had hit one of the nav lights and everyone will need to disembark and await further instruction. An announcement over the loudspeaker "we regret the any delays and are attempting to fly an engineer from ( wherever) to inspect the damaged light. An hr later next announcement "flight has been cancelled as we are unable to get an engineer here until tomorrow.
So..100 plus passengers line up again to have further instructions explained. the flight has been...

Falsely told I would be reimbursed after flight cancellation

My flight from Melbourne to Sydney was delayed by over five hours, during this period I waited patiently at the airport. Finally we were told the flight was cancelled and despite it being early afternoon, the attendant told me that there were no flights available and that I had no choice but to be booked onto a flight scheduled to leave the following day. I was told by the male flight attendant who rescheduled my booking that JetStar would reimburse my transportation costs from the airport. I was advised to take an Uber from the airport and then click the reimbursement button to get a...

Cancellation due to family illness

Our daughter has had a relapse of her mental illness and as her carers we need to cancel our 3 return flights from Melbourne to Sydney.
The official response is NO REFUND.

The flights are still over 2 weeks away so they could still fill the seats.

Daylight robbery!!!!

Will consider other airlines in future.


A complete rip off

I have never seen an airline charging you for bit extra kilos. Was carrying a laptop so I got 2 kgs extra. Charged unreasonable amount. Apparently that's how they run their business. Rather pay few bucks extra and go for better airline. Also, flight got delayed due to staff shortage. Wow!

Staff Incompetency is astonishing

Flight 3K 672 from Penang to Singapore. The computer system was down, and check-in had to be done manually. Three open counters with 7 staff members. It took about 15+ minutes per passenger.

And what’s even more shocking is that staff ignored the queue and asked white people to check in first until some of us protested. Dear Jetstar, Malaysia is no longer a British colony, FYI. White privilege should not be tolerated. All people, regardless of whether their skin color is white or purple, should be treated equally and respectfully. Yes, DON NOT FLY JETSTAR.

Office of Fair Trading

I made a complaint to Jetstar nearly 4 weeks ago after having a poor experience including flight cancellations, additional costs and not being able to speak to an Australian employee. I attempted to resolve the dispute by phone however unable to speak to an Australian employee, via like chat with ask jess but still unable to speak with an Australian, thought I would give twitter a shot and no luck there... finally got a response when I added a manager through linkedin..

I followed proper protocol by escalating the complaint to ACA which is funded by the airlines and by no...

Why are you uncontactable?

My sister is supposed to be flying home today NOW on Jetstar. Oh no I guess that's not happening coz FFS you are on strike. I cant call her, she is off a cruise ship today and in Sydney trying to get back to Adelaide so her phone is off. But I would be a damn sight happier if SOMEONE would answer the phone, tell me wtf is going on,. when will my sis be home, today? tomorrow? next Year FFS??:?? JETSTAR ANSWER THE GOD DAMNED PHONE

Moral compass misaligned over coronavirus

I booked a flight on JetStar as part of a trip with my husband. We have had to cancel the trip since he is a Chinese national flying from China. The slight complication: I am starting from Taipei (Taiwan) and we meet up in Hong Kong.

JetStar refunded Mr. Lin's ticket but said that they could not refund mine (I stand to loose the entire price). Do they imagine that I still want to travel on my own? The customer care agent even suggested that maybe Taiwan would be included in the policy later (so he is hoping for my sake the virus spreads to Taiwan???)

They also told me there...

still waiting on death jet star response on internal investigation, however was correct they covered it up but i have surprise for them

As i was advised by death jet star they were concerned of what took place and the customer advocate stated she was doing internal investigation and would come back to us with her findings. Yer right i rang to see where it was all at and was informed they have 7 days to come back with response of investigation, took them close to 3 weeks and was sent an email only i called.
investigation found nothing as there was no response to the so called investigation nor would they supply the incident and dangerous goods reports as there not a public service they do not need to provide them, yer...

Refund but sent voucher

Hi All

UPDATE. Jetstar swapped the voucher for a bank deposit so couldn't be happier!!!

Just needing some advice one leg of our journey in NZ was cancelled as plane unable to land due to fog so we were offered a refund for that leg which we took up. Now we have been sent a voucher and they are not budging on turning this into a refund. With 6 adults on this voucher sharing is is not an option also no leave left for this year to use it.

Has anyone had luck with getting $$ refund into bank

Definition of Customer Service- provision of service before, during and AFTER a purchase

Imagine this... about to board Jetstar flight , 5 mins before announcement flight wont happen as no plane to provide service as they lost one from Bali.. queued up at desk got a $8 refreshment voucher, delay 5 hours... sound familiar
happened to us yesterday out of Adelaide .. finally got back to Melbourne at 1830.. problem pre arranged parking at airport had expired.. extra cost $30.. rang parking people regarding this told me to contact Airline.. did that .. response from Jetstar sorry we cant help...
Its not the money its the principle.. go back to the definition ...wont be...

How to screw over a family trip ?! - ask the experts- Jetstar!

How to screw over a family trip ?! - ask the experts- Jetstar!
Due to industrial strikes scheduled to start 2nd week of December 2019, there was a chance that our pre-booked holiday flights to Phuket, Thailand, could be cancelled so we decided not to take the risk as we were travelling with our two young kids (7 and 5) and we opted to take up the offer to move our flight to 2 days earlier at no additional cost.
If we didn’t opt for the earlier replacement flight, we could look at cancelled flights, which would mean a delayed departure time which would have a domino effect on...

Yet another delay...

My wife and I have just wasted FOUR HOURS of our time at Hobart airport for a flight that was supposed to leave at 1:30 pm.
Saturday 17th January. That flight is now scheduled to leave at 17:45. and each time we look at the departures board, it seems to increase by 15 minutes to half an hour in delayed time.
I vowed that I would never fly with this pathetic airline again, but gave them another chance. STUPID! STUPID ME.
This will definitely be the last time I have anything to do with the WORST AIRLINE EVER CREATED TO CURSE MANKIND.
Get your act together CRAPSTAR...

deathjetstar discriminates on passenger with FAA approved medical device broke it & passenger nearly lost his life from it.

i shall make it short. Jetstar enough discriminating customers who require essential FAA approved medical equipment that under all aircraft guidelines meets the requirements the medical device can be brought on as carry on luggage as on your own website and that of Qantas.

You nor your grown crew, cabin crew let alone pilot have any fundamental rights to conduct themselves the way they did and continue to do so with others who suffer any type of medical condition or disability , your crew have no rights to threaten passengers who not only know there rights on FAA approved medical...