The people of Egypt have done it by sticking together and proven numbers count. Recommend this site on Face Book and other social networks. Spread the word everyone. It's clear we are all getting up the noses of Jetstar employees because they read these posts by putting up comments anonymously.
RE: MELBOURNE to DARWIN 15th Feb, 2011
DARWIN to MANILA 18th Feb, 2011
OK, I don't blame Jetstar for cancelling my flight from MELBOURNE to DARWIN because of bad weather, at least they cared about that. BUT when we were all asked to give our mobile numbers so they could call us about alternative flights I did not get a call and decided to call them myself because of my International transition.
I was on the Phone to a Philippines head office for OVER AN HOUR and a half (still going) , this consultant did not know what he was really doing, kept on telling me available...
Taking advantage of the Jetstar 2 for the price of 1 sale back in June my girlfriend and I purchased tickets to Singapore. Once we had paid for the tickets we took about 30 minutes to pick all our seats for the 4 flights, Melbourne to Darwin, Darwin to Singapore and back the same route. Its now 24hours before my flights out to Singapore and ive checked our seats, and these bastards have shoved us up the back of the rusty tin can thats going to take us there. Its still 24hours prior to my flight and jetstar are already screwing me over. What next? $12 for a day old sandwich and $15 for a...
I purchased a return ticket (6 months ago) to the Gold Coast of $180 for a specific event in Feb 2011. That event was canceled recently. So, I decided to change my ticket dates and visit some family and friends in Brisbane, in April, instead.
Stupidly, I didn't take note of the change fees before submitting the date changes online. The cost to change my ticket was $165!!!! It would've made more sense to just simply buy another ticket to BRISBANE outright, and just go to the Gold Coast for a little holiday on the original ticket, since it was only a few days.
So, I quickly...
Here's a good story from the Sydney Morning Herald about Jet Star's cost cutting, particularly in the staff training area.
I think this line sums it up:
"If you are crammed with six weeks' worth of knowledge in three weeks, it is inevitable that you are not going to be able to recall all the important pieces of information that you need to," he said.
read the full article here:
http://www.smh.com.au/travel/travel-news/cost-cutting-eroding...
Just to make my position clear. I flew on BA to Europe. Indeed the service was sub-standard, the food was horrid and even the toilet paper was so hard it gave me dermabrasion. And that was in First class. But the tier points, cabin bonus and other points landed in my Qantas account immediately. Would I fly them again? no.
@ Anonymous, You have gone to the trouble to make a comment but too gutless to put your name to it. But I do wish to respond to your "Star Class" comment. Well, you obviously don't travel at the front of the plane with other carriers very often, if at all. It is not...
I am travel consultant for a very majoy company here in Australia , today i had to deal with Jetstar's new Manila call centre that they had moved from Melbourne . I was in total dismay the rudeness of the staff i had to deal with . one began yelling at me like i was an absolute moron, i terminated the call . Called back and was hung up on as they had not idea to process a simple refund. I called back again .. demanded the supervisor and was told " simply " NO. so i called back again and finally got connected to the Melbourne call centre, the agent had rectified my issues with in a minute....
I have seen comments on the internet relating to this issue (after it happened to me) dating back to 2008. It is now 2011 and nothing has changed. $160 to book luggage for one person return after already securing my flight. Here is how it went down. I went online to a book a flight on Friday and the system would not confirm my booking so I called customer service. Booking the flight was no issue except a problem when it came to an additional credit card charge of $36, apparently mandatory even though if I had booked through the website I could have selected EFT which incurs no fee. After...
If you fly Jetstar and you are expecting your points to be credited to your FF account, you are very likely going to have to fight for them. Jetstar deliberately do not credit points to Qantas FF accounts. I have just made my third trip to Bali and flew in the awful StarClass and every time I have had to fight to get points credited. Jetstar ignored the complaints (what's new) and Qantas staff at Customer Relations have admitted they get complaints about this daily. Funny how you can fly on BA and the minute the plane lands, so do the points in your account. You would think Qantas being...
Guy, do please be very very very careful when booking JS online. I recently read the T&Cs. There is plenty of room for JS to entrap the customers. It states very clearly if you book online and don't hear back from them via email or etc it is canceled and you have to call them back. They will trick you in sending an "Invoice" and you may think this is done .... but NO!
With the T&Cs, what can happen is JS can tweak or change the online booking steps or web timeout and not let the payment transaction go through. They can do this if they want to increase the fare the next hour...
HELLO EVERYBODY
I WANT TO SHARE THE EMAIL I SENT FIRST OF NOVEMBER WHEN I FLEW WITH THIS COMPANY FROM THAILAND TO SYDNEY. THIS WAS OUR 9 WEEK HOLIDAY IN SYDNEY AND BECAUSE A PROBLEM OF THE FLIGHT WE LOST 2 DAYS BETWEEN SINGAPORE AND DARWIN. COMING FROM SPAIN THIS WAS A REALLY REALLY BAD SITUATION AND WE HAD A VERY BAD EXPERIENCE. I REALLY APPRECIATE IF U READ THE EMAIL I SENT TO THE COMPANY. I'M STILL WAITING FOR AN ANSWER 4 MONTHS AFTER. THEY ONLY SENT ME AN EMAIL TELLING ME THAT THEY SENT TO MY HOME (IN SPAIN) A LETTER WITH THE ANSWER. I'VE NEVER GOT THIS LETTER AND NOW I'M NOT...
I was in Cairns the couple of days before Cyclone Yasi hit up there recently. We had a flight to Gold Coast booked on the first day that Cairns airport was announced to be closed and all flights were cancelled. We were desperate to get out and Jetstar announced additional flights that night. When we got online new flights to Brisbane had just been released and almost the whole flight was available. We filled out the form, got accepted, to the final confirmation page and told its declined because we hadn't paid enough. Yep in those few minutes jetstar had raised the flights price. We didn't...
Obviously peanuts are not a problem in this part of the world, In Canada you cannot even take anything related to nuts to school,university or bring them on Air Canada which is a nut free airlne. You should read the story about the young girl who just bought a dog to sniff out nuts so she can go to grade one restaurant, other than her grandmother's seafood shack on Campobello Island. And she has yet to experience many other joyful rites of youth: unfettered trick-or-treating, sleepovers with friends, slices of velvety birthday cake with mounds of frosting.
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Perth Airport - 23:30 08-02-11
Scheduled boarding time: 23:45
Announcement: "This is a page for all passengers flying to Sydney on JQ989, due to a crew member falling ill, your flight has been canceled"
Initial disbelief was followed by a quick jaunt down to the Jetstar checkin counter. Best beat the angry mob we thought.
Upon getting to the counter, we were told that no news was available and to wait outside.
By the time we got back in, a new queue had formed. We were at the end.
Three hours later, we reached the front. We were told (at 2:47am)...
I was totally floured when they started selling peanuts onthe flight. No airline sells peanuts any more with the number of allergies to nuts that is in this world today. I was lucky that the gentleman beside me gave his back an ate chips instead. This is the 21 century get with it!!
So just over a 2 hour regular flight from Melbourne to Brsibane... opps we have landed in a storm thunder and lightning and we sat on the tarmac for another 3 hours with a noisy brat behind us... do you think the cabin crew even offered us water? NO!!!!!! Shame on you Crapjet... i mean Jetstar. I've put a video on YouTube.
I'm flying with them again in two weeks to Darwin, they charged me $3 for a window seat... WTF????? I'm flying back with Virgin, they are cheaper.
I think Jetstar is just asking to get sued. Actually i was thinking to dedicate a site just for them and bad publicity, letting people know the truth about Jetstars customer service and poor business practices. If i chose to stay in Australia (which is where i am at now) i will make time in permanently letting everyone know about Jetstars unethical practices until they are run out of business. I think massive boycotts and reports to papers calling them out will do the trick...
My story:
I purchase 1 ticket from Philippines to Singapore, which was 117. There were repeated "...
This is so ridiculous, I have to share this story ..
I was on this flight WITH my wife and our 4y old daughter .. Jet* didn't manage to give us 3 seats in a row so my wife & daughter were in the row behind me. Since the 3rd seat stayed empty I moved back. Then the f/a approached me in an inappropriate manner and told me to move back. I asked why, she told me this is due to balance while departing and I could move when airborne ..
I tried to explain her - only the balance issue w/ airplanes since I am an aircraft engineer and holding a commercial airline pilots licence (...
I flew Jestar from Narita airport Tokyo to Cairns Australia in late January 2011. I was travelling with a sick child so we arrived early at the airport at the airport to check-in, after a 7 and a half hour bus ride to get there. Nevertheless, we then had to stand for almost 2 and a half hours just to check in because Jetstar had only 2 check-in desks for economy passengers for 3 flights (not sure if some of them were code share). I can't imagine how long the many people behind us in the queue had to wait ! They also had a Star class check in desk for the richies, but the clerk stood by...
My Family,Lady Kayoko Yamazaki 78 Her Daughter In Law and my Youngest son were to leave on the altered flight of JQ16 to JQ 20
OK, when They arrived at the Kansai,they were told that it has been delayed for 3 hours, nobody advised the intended passengers.
In Japan the speak to jetstar staff is IMPOSSIBLE
When They arrived to gold Coast they were told to have to go to Brisbane, but Son was helping Mum to Load the Bus the bus promptly left without him, The connecting flights to Sydney and Canberra were the Lost to no fault of my Family.
In Japan's Travel broachers and...
Today, February 4th 2011, I started the process of looking for an economy flight to Sydney from Tokyo, Japan using Jetstar. I happened to find your site when looking for some advice about transfers at Gold Coast / Cairns ~ on to Sydney. After reading so many complaints I have convinced myself that I DON'T WANT TO HAVE TO DEAL WITH SUCH HASSLE ~ I have to put much mental energy into preparing for the flight that after I get everything finished I just want to get on my flight, flop down in my seat and get some nice service, there & back. And should I hear of any of my Japanese friends...
Honestly i hate Jetstar transit at Darwin. It was a nightmare for myself and my family. it was hot, crowded, lag of customer service and delays.
I am a Jetstar regular customer but i am very disappointing...
Well it was the end of november in 2010, and my husband, 3 kids and I were in a hotel for the night, so we wouldn't be late for our flight, the next morning. We stay there for the night and then, wake up the next morning; mum phones. She say jetstar are delaying the flight for tomorrow. We look at the TV, there has been a problem with a jetstar, saying the staff were on strike, in sydney, where we had to go to to get to our destination, honolulu. I'm thinking OMG! Then my husband phones up to see if the flight is really delayed. Yes, sir it is. It was an asian man (no offense to asians)...
Melbourne airport lost my luggage.
Am stuck in Hobart on business as a high end consultant, it's been over 48 hours now.
Guess I'll have to wash my undies in my hotel basin. Jetstar have allowed me $40 to claim for necessities. That's bought me a toothbrush, toothpaste, some pharmacy cream I need for a skin condition and one pair of undies.
I was up at the Whitsundays with my partner last March when Cyclone Ului hit Airlie Beach/Proserpine area. Our flight was due to leave about 12 hours after the cyclone hit and we wanted to get in touch with Jetstar to find out if our flight was cancelled and change our flights to the next day, but there was no power for over 24 hours, no land line and the Optus network was down after the cyclone. Can't change flights or call a taxi to get to the airport with no phone service.
When I got in contact with Jetstar they would not give me a refund or even put us on the next flight for a...