Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

wrecked and wet baggage dirty aircraft plus cancelled flight

Submitted by Anonymous on Wed, 20/04/2011 - 10:22

The aircraft needed cleaning, unpleasant smelling with rubbish on floor. On arriving at Hanoi and collecting our baggage we found that a brand new suitcase purchased in Singapore was effectively wrecked plus my own luggage was wet and water stained. I sent Jetstar a e-mail complaining about this however have not received a response even though they undertake to respond within 48 hours.

First leg on return trip Bangkok. Arrived at airport to find flight canceled. Had checked the day before to confirm flight all OK. No Jetstar staff at Bangkok airport to advise me their counters...

Website disaster then phone bungle!

Submitted by Anonymous on Wed, 20/04/2011 - 00:46

So I'm currently trying to book a flight from Melbourne to the Sunshine coast on my Qantas frequent flyers. Everything's going fine - I hit "Purchase" and nothing happens. No 'thinking' icon, no indication at the bottom of the webpage that anything's happening, nothing. So I wait several minutes and try again. Nothing. I believe (and I can't be sure because I don't want to /test/ it, that the issue is happening because there's no credit card charge. It's all FF points. The website seems to not be able to handle that.) So I call customer service and am told that the wait will be...

Changed flights - lost baggage

Submitted by Anonymous on Tue, 19/04/2011 - 22:55

Returning to Perth from Bangkok I chose flights (3K512-Bangkok to Singapore & 3K111 Sing' to Perth) home that included 5 hr stop in Singapore to take my wife for lunch in the city, this changed when they changed our flight (3K516 Bangers to singers & JQ115 Singers to Perth via Jakarta).
On checking in at Bangers I asked for the Singers to Perth leg boarding passes but they said they couldn't issue them.
In Singers we had to go to Transfer C desk where we waited for 30 mins to be attended to to get the boarding passes.
It was then that I noticed our original flight...

Thanks for the update Jetstar!!

Submitted by Anonymous on Tue, 19/04/2011 - 21:49

Jetstar are masters in communicating with their customers as many of you have pointed out here. I booked a ticket on the weekend, which went smoothly, but when I went to "manage my booking" to double check the booking the next day, I could not get access at all. I tried different computers, browsers, even other Jetstar international sites--NOTHING. The website indicated that I should call customer service to make any changes. At this point I am wondering what the heck happened to my booking!!!, so I called customer service and after almost 40 minutes waiting, someone who I assume is...

Flight Changes withour notification from Jetstar

Submitted by Anonymous on Tue, 19/04/2011 - 19:05

3 of us flying to cairns from gold coast for our daughters wedding. We paid for flights back from cairns to gold coast. By accident we found that all flights out of cairns to gold coast were cancelled. Nobody notified us. We had to absorbe costs from Brisbane to Gold Coast and missed out on special time at our daughters wedding, all because Jetstar do not care about their customers
MHJei

i was 2 minutes late i got charged full fare for the next flight not only that , the worest customer service i have ever come a crose

Submitted by Anonymous on Tue, 19/04/2011 - 17:19

wat ever u do dont fly with them was 2 minutes late i got charged full fare for the next flight not only that , the worest customer service i have ever come a crose

JETSTAR WHO

Submitted by Anonymous on Mon, 18/04/2011 - 22:37

WELL I FLY WITH JETSTAR TWICE A MONTH YES THEY HAVE PROBLEMS BUT WHO DOS'ENT, WHAT THEY RELLY FALL DOWN ON IS COMUNICATION, THEY HAVE TO SOME TIMES CANCELL FLIGHTS, THEY SAT THEY WILL TEXT YOU. THATS A JOKE YOU GET TO THE AIRPORT AND FIND THEY ALL HAVE GONE HOME. THEN WHEN YOU BOOK A FLIGHT AS I HAVE JUST DONE, TRANSFER FUNDS DIRECT TO THEIR BANK WAIT THREE DAYS TO FIND OUT THAT THEY STILL WANT ME TO COMFIRM PAYMENT OR LOOSEW THE FLIGHT, YES THEY HAVE MY MONEY BUT THEY DON'T CARE, YOU RING THEM MONDAY NIGHT GET PUT ON HOLD FOR 30MINS BEFORE THEY HANG UP ON YOU TWICE. JETSTAR, YOU REALLY...

Jetstar cancelled one flight leg extremey unhappy with service

Submitted by Anonymous on Mon, 18/04/2011 - 11:04

I booked a return flight from Sydney to Perth months ago, leaving Sydney on Thursday night 12th May returning from Perth at 11.55pm on the 15th May 2011. The flight was confirmed, I paid and Jetstar TOOK my money.
NOW MONTHS later Jetstar cancel the return leg to Sydney from Perth at 11.55pm and put me on a flight at 10.55am in the morning on Sunday the 15th May. I have tried to speak to Jetstar staff, who are in Manila or the Philippines who have been extremely unhelpful, I therefore have been forced to cancel this whole trip for I need to be in Perth all day on the 15th and can...

Rip off

Submitted by Anonymous on Sun, 17/04/2011 - 17:54

I purchased a Special offer advertised in West Australian newspaper Perth to Honolulu via Sydney(economy Perth to Sydney Starclass Sydney to Honolulu)As I was aware of their poor reputation of cancelling flights I decided to travel Monday the day before overseas leg on the Tuesday. I paid Perth -Sydney in the special offer and they also charged me Perth to Sydney the day before they say I booked 2 flights how can I have 2 consecutive flights without returning to Perth???If I had travelled day of overseas flight I would have missed the flight as only 40 mins to get from domestic Sydney to...

JESTstar gets an F for service and a A+ for cancellations

Submitted by Anonymous on Sun, 17/04/2011 - 01:58

Booked a round trip ticket (Singapore to Ho Chi Minh) for my wife and for both outbound and inbound journeys were cancelled. On both occasions, there were no email messages. We did receive a text message only for the outbound flight. Travellers beware: JESTstar, I mean Jetstar will not send email messages and they will not call you either. We had telephone numbers at both destinations and never received a call. In 30 years of flying in North America and Europe, I have never encountered such awful service. Rest assured, I intend to tell all my contacts within the Australian and American...

put on hold for an hour

Submitted by Anonymous on Fri, 15/04/2011 - 19:36

Tried to contact about flight itinerary of my return flight on the 18/04/2011 and i was put on hold for an hour though they proclaim to be opened 24hrs. Typed for e;mail address but found advise not to bother because they don't care. I am still waiting for my monday itinerary.

Flight Status

Submitted by Anonymous on Fri, 15/04/2011 - 14:25

Guys, when checking online for flight status, make sure it says confirmed on the left. For my Auckland-GC flight it said confirmed, for my GC-Tokyo flight, it was blank. Lucky i called because both my initial and return flights were cancelled without any warning - and this was 2 days before the date of travel - no email, phone call, message, nothing. I am convinced they leave it blank in an attempt to confuse people so you dont realise till you get to the airport.

Also, spoke to a very helpful girl (unlike the people who hung up on me over the last few weeks) and she said because...

Should have heeded this website

Submitted by Anonymous on Thu, 14/04/2011 - 23:39

Booked with Jetstar to Hamilton Island 2 years ago and the flight was cancelled.
I feel so stupid for proceeding with the booking with Jetstar this time round!
Always been a Virgin Blue customer but because Jetstar provided a more preferable flight time, I succumbed.
From the beginning I had a bad feeling about it - the website did not successfully process my payment so I had to try again. Went through the second time but after 24 hours, still no confirmation email. (stupid me for not printing the page out first) - but the money was definitely withdrawn from my account...

I want my money back!!!

Submitted by Anonymous on Thu, 14/04/2011 - 19:38

I tried to book a ticket from Kuala Lumpur to Singapore on 11.10.2010. Due to the system error i attempted 6 times by using 3 different credit cards but only once manage to produce the booking confirmation. Others were declined by the system. However, the declined transactions were still charged to my credit cards!!

I've called several times and spoke to different customer service personnels and obtained refunds for 3 transactions within 3 months. While chasing for the remaining 2 refunds, they said according to their system, the payments were declined and asked me to fax in a...

Jetstar sucks- never again.

Submitted by Anonymous on Thu, 14/04/2011 - 14:55

Booked a flight a while ago and they sent me an email that they cancelled the flight and put me on another one 5 hours earlier...called them up instantly and even asked them to get me on a quantas flight at the same time which was only 50 bucks more. Of course i did not want to pay for it...the guy in the call center told me because I won"t accept the flight change which woudl cut my weekend trip short for one day basically that they would call me back as they cannot make a decision on the spot to put me on this quantas flight. Weeks later still nothing...but would you call as a call...

包放腿被捷星航空趕下機的自訴解釋: My explanation about this event: I put my bag on legs and then expelled by Jetstar Airline

Submitted by Anonymous on Thu, 14/04/2011 - 05:59

服務業口語態度應是小姐我們必須要請妳下機,而相反機長是大膽亂­­­用職權,臉猙獰手 食指比我臉You get out 妳滾蛋,而不是get off我有錄影存證,而機長還連續罵四五次之久,如果尊敬消費者­­應­是想辦法說服,即使說服不成也應該說張女士請妳下飛機,機­票­錢公司­會退回給妳的回應,我相信機長此舉當大眾把消費者當­狗罵­,害我受­辱人權盡失,認何消費者受侮辱後都會提告的.
· In service industry, the oral attitude should be as that: “Sorry! Miss! Please get off this aircraft.”  Oppositely, the captain was so bold and abused his authority with a fierce face. He pointed his finger at my face and said” you get out!” (not “get off”), and I had been recorded this process in the video. Besides, the captain yelled at me for 4-5 times continuously. If you really esteem a...

changing flight times

Submitted by Anonymous on Wed, 13/04/2011 - 19:12

we booked flight to melbourne for a family function 6 mths ago. flight was at 3:35pm as confirmed by email to us with offer to web check baggage etc. when checking flight was on time on jetstar site discovered flight had been re-schedueled 2hrs earilier. rushed to airport only to be told had missed flight and that we had been emailed change of flight details, we had a copy of email sent to us dated after the supposed re-schedueled email had been sent to us. Too bad it's in the terms and conditions jetstar can change flight times when ever they like according to the service desk. had to...

'Humiliated': Jetstar slammed over refusing to fly disabled passengers

Submitted by Anonymous on Wed, 13/04/2011 - 19:04

Another story in today's newspapers on the fabulous air line, Jet Star.

Jetstar's treatment of two high-profile disabled campaigners has been condemned as unacceptable by New Zealand's Disability Issues Minister Tariana Turia.

Tanya Black and Dan Buckingham – presenters of TVNZ disability show Attitude – had been due to fly from Auckland to Wellington yesterday morning but were not allowed on to their aircraft after they were told they each needed to fly with their own caregiver.

After an embarrassing standoff of 20 minutes or more, they ditched Jetstar and bought new...

Cancel a flight and don't care what effect it has on their passengers

Submitted by Anonymous on Wed, 13/04/2011 - 18:10

I recently had a bad experience with Jetstar when I received a cancellation of my scheduled flight from Melbourne to Cairns at 4.30pm. They just said the next available flight on the day was at 1:30pm, not realising that because they don't have connecting flights as such anymore and people have to now book separate flights, that this was in huge conflict with a flight I was on out of Launceston to Melbourne that morning which wasn't arriving till 1.30pm - and when I explained that to the customer service lady that I can't physically be in 2 places at once..she said 'oh yeah right'.

...

READ THIS NOW, IMPORTANT INFO ON JETSTAR

Submitted by Anonymous on Wed, 13/04/2011 - 17:23

I was an employee at the call centre company, who had the Jetstar contract, Jetstar made a decision to shift there call centre to another company, who btw are in asia.
When i was working for them, i actually apologised to the caller, and meant it, provided a meaningful solution myself or got the supervisor on, it would actually get resolved then and there without going to Customer Relations, who dont do shit.

Jestar dont care about the service provided at the end of the day. in the end you giving them money, possibly without reading the FARE RULES, and if you even get a call...

Worst Airline Ever!!

Submitted by Anonymous on Wed, 13/04/2011 - 14:13

Wow, I've flown around the world and never come across a piece of junk airline like that encountered on my recent trip to Oz.

First, arriving at check-in at Kansai I was informed that my connecting flight from Cairns to Brisbane had been cancelled, and that they had actually changed my flight to Oz for the next day as a result. I was dumbfounded having heard nothing from Jetscum in advance. They at least managed to get me on the correct flight to Oz as it wasn't full.

Then, 3 days before we were to return I got an email saying my flight back to Kansai had been put back an...

Cancelled and delayed +++

Submitted by Anonymous on Wed, 13/04/2011 - 13:10

This morning I arrived at the airport to an enormous and slow queue for a jetstar flight. I was starting to panic as the queue was moving so slowly and I thought I might miss my flight, however I waited and waited then finally it was my turn - guess what - my flight was cancelled. Did they anounce this to allay our anxieties NO. Ok onto an 1100 flight - no others earlier apparently...waited around for the 1100 flight - delayed to 1330...mmm still waiitng after demanding a lunch voucher - yes you guessed it delayed to 1440 - I went home. What can one say? What a bunch of idiots. Read their...

Foul mouth Ramp Staff

Submitted by Anonymous on Wed, 13/04/2011 - 08:50

Recently me and my partner were returning from a short holiday in Brisbane to Cairns for me to return to my Job as a Cargo Pilot, when as we were making the extremly long mission down the gate to the waiting Airbus aircraft, as we were a length distance from the aircraft I took the opportunity to take a photo with my digital camera of the Aircraft sitting on the bay as I am a bit of an aviation Buff being a pilot, well this robust, foul mouth nazi ramp agent came running up with steam almost comming out of her ears and started to get quite rude and abusive stating that it was a risk to...