Jetstar Complaints

I recently booked a fight for my daughter and her friend who will be visiting from South America. I booked from Sydney to the Sunshine Coast and discovered when the itinerary was sent that they had put the return date a month from when I had requested it. I rang to politely advise them that the date was wrong. I waited the 15plus minutes listening to all the promotional blurb. Guess what it cost an extra $50 per person to change what they had done as they said that they were not at fault.

I could not get a refund and so paid the money but will make sure that the many peope whom I...

Having been unable to fly last week, due to borderline pneumonia, I alerted Jetstar about 10 days before my departure date: I then faxed to them a Medical Certificate stating I was unable to fly. After 2 initial phone calls, I then phoned to say I had faxed the MC, was told they had not received it, and to call back next day: next day told to call back in 5 days, in 5 days told it should be 7 days.
As of 8 days later they still have not recorded my fax with the MC - how long does that take? This is going to go on and on and on I can see: don't hold out much hope for the promised...

I booked a flight for me and my sister to go to cairns for 3 days Saturday to Tuesday. Got a text from jetstar saying they had cancelled the Saturday flight-rang them and they had no reason why. I had to cancel my sisters flight and reschedule mine to the next day rearranging all my tours and the flights back with virgin blue. My sisters refund was meant to be in my account after 2 weeks-it's now been 4 weeks and I can't get through to them from the uk-the phone just says there is no reply. A company this size without email!! Does anyone know of another phone number I can use?
Also...

Some more promotional material from the interwebs on Australia's Worst Airline.

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Jetstar flight delays bad service standards and rude staff is what you can come to expect from Australia’s worst low cost carrier.

Well it is no doubt that when you hear the word or see the word Jetstar many Australian’s get a shiver down their spine, and rightly so. This low cost budget carrier is a disgrace when it comes to service standards....

Full article here:
...

Anthony Albanese MP
PO Box 6022
Parliament House
Canberra ACT 2600
Fax No. 02 6277 7680

Ken Travers (Shadow Minister)
U2, 129 Grand blvd
Joondalup WA 6027
Fax 08 9300 3424

They need to know whats going on.

We need an independent Aviation Ombudsman to protect consumers. The Banking, Insurance, Finance and Telco Industry's all have one.

Just wondering if there is anyone else out there in similar situation as me. Our flight to Japan in October 2010 was postponed by a day. We were given a form to claim our out of pocket expenses for the inconvenience. 2 faxes, 8 calls, a written formal complaint and 5 months later Jetstar has still not refunded us our money. All the 8 times I've called, I get told the same thing that someone will call me within 5 days. Well guess what, 5 months later, I;m still waiting for someone to call me. Their service is beyond ridiculous and I've been telling all my family and friends never to...

I flew to Adelaide for the Clipsall 500 car races. They made me pay $270 dollars for 18 Kgrs of excess baggage. My tfare + 20 Kgrs totaling 100 Kgrs was $109. Where is the fairness in that. I will not be flying "rip you off when your not looking" JETSTAR again.

Hey I haven't even flown Jetstar yet and I already regret purchasing flights with them.

Booked a package Holiday through RAC travel to Bali from Perth and my family leaves for the holiday mid April.

Despite Bali being a surfing Mecca for surfers travelling from Perth, today I uncovered that JetStar imposes a ban on all surfboards over 1.9mtrs or 6'3 in the old scale. This is apparently because it uses a smaller A320 plane even though it's an international flight.

So my Surfboards at 6'6in will be refused onboard

With every other airline I have travelled to Indo...

Where do the jet star staff get off on speaking down to someone on their flight? Do they not know we help pay their wage. Hayley, a tall alien faced blonde had the nerve to have attitude with me when i had just flown from London to Brisbane and was looking to fly out to Hamilton Island. YOU ARE AN EARLY AGED 40, AIR HOSTESS, And it was so hard to help me put my bag in the overhead lockers?? I want to take this complaint furthur. I was mortified at the way i was spoken to. Not to mention i am prganant and all i wanted was some help with my bag. She then had the nerve to go and gossip about...

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again.

6 weeks ago i booked 3 return tickets for me and some friends from Brisbane to Proserpine, two weeks before departure they decided to change the departure time, my original booking was for 16:55, my new super improved booking (according to jetstar) was 08:10 am, I called jetstar to try and explain that my friends and I had to work during the day, could not leave earlier and did not want to postpone the flight until the next day as we had activity's and hotels booked. After being on hold for an amount of time that allowed me to grow a beard i was contacted again by the customer...

Dear Mr. Buchanan (CEO Jetstar),

Re: Jetstar Refund prevented by Australian Financial Legislation

I have purchased many tickets from Jetstar and usually paid for the purchase by credit card.
However, recently Jetstar has chosen to impose what I believe is an unfair 10% surcharge on any customer who chooses to pay for their booking using a non-Jetstar branded credit card and as a consequence of this, I decided to select the direct deposit option.
I made the booking on Wed 2nd Feb and paid by direct deposit.
On Sat 5th Feb, I had not received the itinerary and...