Jetstar Complaints

On the 21st of jan 2011 my husband and i flew to the gold coast which ended up being the worst possible holiday, thanks to jetstar.
i was 5 and a half weeks pregnant at the time. At take off the plane had all its power ready to fly then all of a sudden BREAKKKKKKK!!! stop everything. sunglasses go flying everywhere all the passengers looks like they saw a ghost then pilot says of the microphone: "we've just had technical difficulties, we are gonna wait for the break pads to cool off and we're gonna have another go" ... ANOTHER GO!!!! seriously??? i went into panic mode! would not...

I was on my way from Europe on the flight having with me 2 pieces of checked in luggage and 2 pieces of hand luggage. Jetstar staff weighed my two bags and said I have to pay $135 for excess luggage. I politely tried to explain to her that I’m coming from Europe and just our (my son’s and my) winter coats and boots would count for the excess luggage and I asked for some understanding. When she bluntly refused any discussion and possibly negotiating I said to her that I will take out my winter staff from our bags because the excess luggage would almost be the same as our tickets ($178). So...

Barley hours into the Bali ash incident Jetstar has again come under criticism for its failure eto communicate with passengers their position. Todays SMH web site is carrying the story. Passengers are complaining of no answers to their phone calls ans the lucky ones who get an answer are told we have no information. More than 2000 passengers are affected. I'd love to see them get a hold of this web address. One stranded passenger is a brand management expert who had at times heard of the way Jetstar handles things but could not really believe until now he has had first hand experience. he...

So, the chances are that if you've ever called the Jetstar call centre and uttered the words "i want to speak to your supervisor" i'm the next voice you've heard.

Allow me to make a few very simple points here, and for my New Zealand customers, i'll attempt to keep the use of the English language at a simple level.

1. Jetstar is a budget carrier and as much as we endeavor to ensure your schedule remains as per the timing on your itinerary, changes in scheduling, delays and cancellations are all part of the airline industry.

2. There is no such thing as a customer being...

On September 29th 2009 my 77yo father and I queued for 2hrs and 40mins to checkin at Sydney International for our flight SYD/HNL, which had a scheduled departure time of 18:00hrs.
Having flown BNE/SYD on QANTAS, with our luggage automatically transferred, we transferred to SYD Int'l terminal to checkin for our Jetstar flight SYD/HNL.
On arrival at the Jetstar desks at 15:00hrs, we were surprised to see the checkin queue already out of control, a good three hours prior to departure. Our concerns hightened as we realised that only two staff were performing checkin for a fully...

I tried to book a flight from Sydney to Melbourne using Qantas web site on 18/01/2011 around 8:30am. I choose a flight that suited my planned departure time and was automatically redirected to JetStar site. After populating necessary online forms, the screen I‘ve got the message that I have to wait until transaction completed. I wait around 20 minutes and did not get any message that transaction completed. So I went back to Qantas site and book Qantas flight.
After a couple of days I found out that JetStar charged me for flight that I never get confirmation for. I call JetStar...

On Sat 22/09/11 Flight JQ752 Jetstar refused to let my 12 year old son travel from Launceston to Brisbane. They assured me before I booked the ticket that he could travel on his own as an adult once he turned 12 and was in High School. He had a copy of his birth certificate to prove his age and a letter from his high school stating he was in year 7 (first year of High School) written on the School letterhead. The ground staff at Launceston refused to put him on the plane because term one in Tassie doesn’t start for 3 weeks so technically he hadn’t started high school yet. It seems bizarre...

Ok my story goes a little like this. I live an hour and a half from the airport, Not that im making excuses but i was 35min before my flight time by the time i parked and had to then walk over half a km to the airport entrance. Checkin states 30min strickly but i was only 2min (28min prior to flight at 6.20am) shy of this check in time. Once at the check-in i was informed this had now closed for check in on my flight. And my flight was now boarding. This was a lie as the waiting lounge was full and not even the stairs where at the aircraft and unless people where jumping 60ft plus to get...

I had a feeling that booking with Jetstar to Phuket would be a bad idea given Jetstar's reputation. I now regret it. Here are a list of things that went wrong on my holiday.

1 - Flight out of Sydney delayed nearly 4 hours before take off. No complimentary service provided for the inconvenience.
2 - Airconditioning unit leaked water onto the seat. Staff provided napkins to dry-off.
3 - Inadequate inflight entertainment units available to purchase for the eight hour flight. Advised to prebook to avoid disappointment. Great.
4 - Advised that there may be a lack of hot...

Is there one for each state or is this an area that is not handled by each states fair trading. How is it they can get away with such customer abuses and practices that are detailed here. A regular business or even a bank could not get away with such things.

I was booked to fly to the gold coast on the morning of November 26th 2010.

Jetstar cancelled this flight on me with less than 12 hours notice (11.30pm the 25th of Nov). No apology, nothing to help and try to move to another flight. When I called they told me the flight was cancelled. When I checked with Qantas, they told me that this wasn't the case. They lied in every circumstance.

When I called Jetstar to try and find alternate ways of getting to the funeral I was meant to attend, I was treated like crap and eventually they hung up on me.

Despite being told the...