Jetstar Complaints

I have too many nightmarish stories to write them all here...but I must admit they all sound quite similar to others already posted. I fly to the Gold Coast once every three weeks and I too am saying I will never fly again BUT unlike some of you have mentioned here - I will not be going back again. Sale or no sale (in fact i have vouchers I have torn up because I simply am not interested in flying with them ever again) You get no service, arrogance and confusion! I do realise they are an economy airline, but so are Virgin and Tiger. I have had NO issues with Virgin....and I've had MANY...

Hi all

Thought i'd contribute after reading some of the threads that people have wrote. So far, its usually about the same things like:
for example...
1. Cancelled flight
Instead of being pissed off, remember one thing, your on a budget airline, shit breaks down, sucks but what can you do, i'd rather get in a plane knowing it's going to take off safely right? "oh okay screw it lets all crash", i'm kidding but my point is this shit can't be helped when it comes to things like that.

2. Delays
Delays can really screw up plans, so can train delays...

Of late it appears the jetsar scum, particularly those of the Malaysian call centre and the bitter busboys on flights, have been staging a lame comeback of sorts on this here site.

Indeed. Lame it is.

I think if ever the site owners needed proof that this messege board of theirs can ruffle a few feathers, they can see a whole pot-puree of embittered jetstar employees and enraged Malaysian peasants. Satisfying proof if I've ever seen it.

If these people were so satisfied with their "careers" with this tin-pot whore of an airline, then why would they post here? They...

It's a nice weather on that Monday, me n my gago friend checking in for our first flight in our life, the check in staff are hot!! Like Tom yam, they keep on smiling even they have no teeth, so while waiting for our turn to check in, a guy approaching us and asking where we want to fly?? I say...to republic of kiasu, so he started to yelled at us and say we are insulting his country..I'm so shocked with his reaction..then decided to speak to his superior which I can see playing his Kinect near the toilet.. He then ask us to call the reservation to file a complain so we rang them....was...

I called the other day to speak to a customer service rep.My call was taken by a Malaysian agent by the name of Farha Ho.I got her full name when I called the second time because when I called the first time my query wasn't solve.The second agent was really helpful and he assisted me by answerin all my queries.I told him that I called earlier and I wanted to know the name of the agent I spoke to.He gave me the same saying that the agent left some notes in my booking history.

I travelled to Malaysia 7 times and my experience was i found the Malaysian people really friendly and...

I am very pissed of from the service that I received. Booked a flight from Melbourne to the Gold coast around Christmas to travel after new year, received an email stating that my flight has been rescheduled to depart 30 minutes later. Fine. Accepted the changes and then received a call the next morning from someone claiming that my flight is cancelled, and I'm departing the next day. Couldn't really understand her all I could catch was her name " Jane " from Jetstar , flight cancelled. I asked her to repeat what she said because I couldn't understand, and she said , what, can't hear what...

I wrote about my incident with Jet Star on the 7/11/2010 (What happens when they cancel your flight) and as yet the promised refund has not materialised and I am sure it never will. I am not so worried about that because I will never fly with this Jet Star again. What incenses me is some of the pathetic attempts by Jet Star employees to slur our stories and insinuate that we are in the wrong. Not all air fares are cheap or on sale and not all passengers expect anything remotely resembling special service. “WHAT THEY EXPECT IS WHAT JETSTAR PROMISED”.

But as a carrier if you promote...

Dont fly Jetstar as the name of this website suggests. But the next time a sale goes on, some of you here, as Yosuke had pointed out, will be the first to book. Then when something goes wrong, guess what? You guys are back here yet again, claiming for the god-knows-how-many-times that you would never fly Jetstar again. Gosh... It is beyond funny and silly.

My suggestion is simple. So simple that you have vowed this several times in fact. Why dont you guys actually do what you say? Dont fly with Jetstar again... Ding ding ding! Doesnt that sound like a brilliant idea? Fly with Virgin...

We recently flew on a Jetstar flight to Fiji for a 5 day holiday. When we arrived at Nadi airport we were told that they do not know where our luggage was. After 2 days without our clothes, the airport delivered our baggage and Jetstar did not offer any explanation or apology. I'm currently making a claim for the clothes that I had to buy during the first half of our holiday and will update you with the outcome. So far they have been terrible but I still haven't written them off completely. Update coming soon.

Travelling on Flight JQ458 Sydney-Ballina Byron. I really needed to get up to there because if I didn't get up there in time, my grandparents who were picking me up would not be able to get home due to flooding on the NSW northern rivers.

We board the plane at 2:30pm for 2:55pm departure, which is all good. The door is finally shut at 3:00pm (5 minutes late), and the aircraft doesn't move, and it was extremely hot on board. At 3:15pm (still at the gate), the captain states that we haven't pushed back due to an engineering problem, but says we should be heading off soon. ...

Anonymous, people get on here to air their grievances. They don't loiter around on sites making glowing comments about this shoddy airline defending it. If on the other hand, you are a happy and satisfied customer...you should be working for them instead of wasting your life like a rattle snake coiled up in a corner ready to strike anyone with an adverse comment. I put it to you you are Jetstar staff. That being the case, get to work and go about making your passenger's lives hell like the rest of your counterparts.

My son, who is only 13 and never been away from home was to board a flight JQ524 to fly from Melbourne to Sydney on the 6/1/11, sheduled to depart at 18.00pm. We arrived at 15.30pm and checked in and waited at gate 27 where we were told. 17.30pm arrived and hadnt even heard aything, i approached the customer desk, and asked if we were waitnig at the right gateway, he then told us that it just has been delayed and boarding time was now at 20.00pm and departing time was 20.30pm. i could understand if the weather witheld flights, but it was a perfect day, they had no plane or gateway now for...