Jetstar Complaints

Went to airport -> stood in line at check in for 1 hour 15 mins -> was told I missed the flight because they didn't check me in in time -> now told I can't get a refund because of their policy even though it was their fault that I didn't check in.

lodged a complaint, they've got 3 working days and then I'm going to the consumer protection ombudsman.

Bunch of chumps.

peace. Andreas Geronimos

Hi,
I would like to express my concerns for my fellow passengers who have waited countless hours in a long queue due to two factors; The cancellation of flight JQ502 from MEL to SYD and the lack of staff to manage Customer Service. I don't mean to be rude but, Your partner Qantas seems to have never long waits. I don't know wether it's just because no one is using their domestic
services or if its their efficient customer service. As valued customers, I believe stranded passengers that have had flights canceled should be treated to complementary champagnes and light snacks....

On both our flight over and return to Christchurch from Brisbane, we were told that there was no Egg/Lettuce sandwiches left as only 4 were allocated for the flight of over 100 passengers. Vegetarians’ like me are obviously meant to starve!
It seems Jet Star cares very little for passenger’s menu choices. I will not be flying on this airline overseas again!

Instead of trying to defend your airline, start reading the horror stories on this site - you might just learn something. No airline is perfect, but Jetstar have built themselves up a shocking reputation in many forms, especially customer service.
The reason why the airline has chosen to give out a PO Box for complaints is because their computer systems would go into meltdown from the tsunami of complaints.
In summary, if the airline did not have such a terrible reputation, sites like this would not exist. And the reason why our electronic and print media tend to steer away...

On the 3rd January 2011 I was dropped at Auckland Airport to check in for my flight to Wellington. The que for two planes that were checking in at the same time (one for Wellington and one for Christchurch) was right out the door onto the footpath absolute mayhem. An attendant from Jetstar helped me to check in on the kiosk he handed me the boarding pass and directed me up the stairs on the right hand side to the departure lounge. Eventually I realised that the people round me had all boarded a aircraft to(wait for it) Christchurch. I made my way to the security people to ask them where...

Christmas morning we got to the Airport to find about 800+ people lined up to be checked in and 4 check in counters open, We waited as long as possible inline before realising that we would miss the flight so with 5 minutes to spare we ran to the front of the line and informed the consultant at the self serve area who informed us to run to the service desk and they would check us in as we still had 2 minutes, when we get to the counter the service staff are standing there talking to eachother and i cleared my throat after a minute and said I have to fly at 6:40am to Newcastle only to have...

Hi,
my brother is to return today via jetstar to attend what will probably be mum's last one with us. He was waiting for the long term parking transit bus to arrive, which took ages, and phoned Jetstar to ask them what could be done. They said 'nothing'. So, they arrived 2 mins late due to the airports bad bus service and, with no luggage, still weren't allow on.

Now, did the attendant that they phoned advise them that they could do a web check in using the 3G smart phone? No! To make it worse his girlfriend pays for a platinum card with the parent company and that cut no...

My mum died on 17th December and I was due to fly down for Christmas two days after. I had to fly down on 17th of course as dad is old and on his own. I called Jetstar and got to a call centre in SE Asia. Not against that as I used to work in Manila in a call centre for Australia. The call centre did not know about a compassionate flight. They simply told me they couldn't help me and hung up on me when I asked for a supervisor. What's this, "I can't help you" business? There are always solutions, even if is a next day flight. I called again and was told they are not allowed to put me on to...

I couldn't do up my seat belt on a recent flight because it was broken. The plane was full and I couldn't even move seats. So I took off and landed without a seat belt....thankfully the slack flight crew didn't notice because I think if they saw me without a seat belt fastened they would have thrown me off the flight. I'm not surprised the crew didn't notice because I saw them behind the curtain drinking.

Christmas day flight. 500m walk from gate via construction site to aircraft parked at some remote gate in the rain. Made to stand 15 mins in the rain until aircraft could board. All seats in the aircraft locked in the extreme upright position with reclining mechanism disabled. Lady Gaga on repeat on the PA to make everyone feel better. Arrived in perth at midnight to 20 minute hold on taxiway waiting for another aircraft to push back. Bad service is an art form with these guys. Never again, am prepared to pay a premium to an airline that respects it's customers.

I have sent the below account to The Newpaper and a summarized version of it has been published on 24th Dec 2010

am extremely displeased with the customer service and the financial department of Jetstar Airways.

To explain my problem, on 13 Oct 2010, i attempted to make an online booking for a one way flight from Surabaya to Singapore for two people, which cost SGD 459.24.
At the final payment step, where I have to confirm my credit card details, the system would not progress-the webpage hanged and it showed error and some code numbers.

I called the Jetstar...

On a flight from Sydney to Melbourne we left five minutes early. Closer to Melbourne the Pilot said that ATC had placed us in a holding pattern for 20 minutes. So we sat there waiting with the Captain reassuring us every five minutes that it won't be too long. When the were cleared to make an approach we were told that there were windy gusts of up to 60 km per hour and it wasn't surprising with how bumpy it was. The pilot made an absolute ripper of a landing(I'm a pilot, I'd know). Disembarked within five minutes of arriving at the gate. Despite 20 minutes in a holding pattern we were 5...