Jetstar Complaints

Refund but sent voucher

Hi All

UPDATE. Jetstar swapped the voucher for a bank deposit so couldn't be happier!!!

Just needing some advice one leg of our journey in NZ was cancelled as plane unable to land due to fog so we were offered a refund for that leg which we took up. Now we have been sent a voucher and they are not budging on turning this into a refund. With 6 adults on this voucher sharing is is not an option also no leave left for this year to use it.

Has anyone had luck with getting $$ refund into bank

Definition of Customer Service- provision of service before, during and AFTER a purchase

Imagine this... about to board Jetstar flight , 5 mins before announcement flight wont happen as no plane to provide service as they lost one from Bali.. queued up at desk got a $8 refreshment voucher, delay 5 hours... sound familiar
happened to us yesterday out of Adelaide .. finally got back to Melbourne at 1830.. problem pre arranged parking at airport had expired.. extra cost $30.. rang parking people regarding this told me to contact Airline.. did that .. response from Jetstar sorry we cant help...
Its not the money its the principle.. go back to the definition ...wont be...

How to screw over a family trip ?! - ask the experts- Jetstar!

How to screw over a family trip ?! - ask the experts- Jetstar!
Due to industrial strikes scheduled to start 2nd week of December 2019, there was a chance that our pre-booked holiday flights to Phuket, Thailand, could be cancelled so we decided not to take the risk as we were travelling with our two young kids (7 and 5) and we opted to take up the offer to move our flight to 2 days earlier at no additional cost.
If we didn’t opt for the earlier replacement flight, we could look at cancelled flights, which would mean a delayed departure time which would have a domino effect on...

Yet another delay...

My wife and I have just wasted FOUR HOURS of our time at Hobart airport for a flight that was supposed to leave at 1:30 pm.
Saturday 17th January. That flight is now scheduled to leave at 17:45. and each time we look at the departures board, it seems to increase by 15 minutes to half an hour in delayed time.
I vowed that I would never fly with this pathetic airline again, but gave them another chance. STUPID! STUPID ME.
This will definitely be the last time I have anything to do with the WORST AIRLINE EVER CREATED TO CURSE MANKIND.
Get your act together CRAPSTAR...

deathjetstar discriminates on passenger with FAA approved medical device broke it & passenger nearly lost his life from it.

i shall make it short. Jetstar enough discriminating customers who require essential FAA approved medical equipment that under all aircraft guidelines meets the requirements the medical device can be brought on as carry on luggage as on your own website and that of Qantas.

You nor your grown crew, cabin crew let alone pilot have any fundamental rights to conduct themselves the way they did and continue to do so with others who suffer any type of medical condition or disability , your crew have no rights to threaten passengers who not only know there rights on FAA approved medical...

False Allegation

Date: 8 January 2020 at 2:12 pm
To: Jetstar Customer Care
I was banned from boarding a Jetstar flight on 4/9/19 from Mackay to Brisbane because I was accused of urinating on a fence on the tarmac of Mackay Airport during the boarding procedure by a Jetstar Steward standing 50 metres away. Despite the opportunity to physically inspect the site for 'fluid' the Jetstar flight Supervisor refused to do so not just once, but over and over. I had/have done nothing illegal or untoward but I had to...

Disabled and ignored

I travelled from Melbourne to Sydney on 10/12/19. I have a severe knee problem and arranged for staff assistance. Melbourne staff were fine but on arriving in Sydney there were so many dramas! I was left unattended in a wheel chair in the gate lounge for over an hour. Passengers saw my distress and called a staff member over who addressed me in a tempered state and my stress escalated to tears. Passengers offered to bear witness to the incident. Finally a staff member arrived and took me down to luggage collection and promptly left me in the wheel chair and disappeared. My luggage was not...

Jetstar destroyed $400 professional camera batteries - & didn't tell me

It appears that Jetstar's systems in your company have a few loopholes. I am not convinced that they really care about customers.

On December 23rd, I flew from Nelson over to Wellington via Sounds Air Ltd. (Because Jetstar no longer provides this service ot the regions in NZ.) Entering the main lounge of Wellington airport, I had 20 minutes to connect with Jetstar flight JQ256 to Auckland. This should have been sufficient time.

Previously, I had searched online for a map of the airport, to pre-determine where Jetstar's booking counter was located. There is no such map...

Rude and Impolite Staff

First instance, I was boarding my flight in ADL to OOL when a ground staff in hurry suddenly said “Move, out my way” without any courtesy. I mean, we were not the last passengers so I don’t understand why that lady had to be so disrespectful when she just wanted to get the signs out and again, there are still a few people walking to the tarmac. I don’t think such impolite behaviour should be tolerated in a service-based industry.

Second instance was when we were boarding at the BNE airport to ADL. I was at the gate 20 mins before boarding but my husband was returning the rental car...

Don’t bother being on time

This is the second time in 2 months that Jetstar waits for passengers who can’t be a***ed to be at the gate 30 minutes prior to departure, delaying the whole plane...
Of course as we wait, we lose our timeslot for takeoff. As a result Jetstar Japan is chronically 1-hour late... I will become one of those late idiots I think!

Uluru flight cancelled for hundred of travellers on New Years

Full details are here ( but in a nutshell, Jetstar was unable to check people into the flight because the internet was down. Somehow Qantas and Virgin were able to check their customers in though and get their planes off the ground. For 300+ people, after sitting on the airport floor in the check in line for six hours, the solution that Jetstar arrived at was to bus us all to Alice Springs. We...

Weighing carry on.

At home we weighed our carry on. At the Adelaide airport we weighed it again on check in and then at the gate lounge we were required to weigh it again. All hand luggage registered .4-.6 kilo more at the gate lounge compared with other scales. Imagine if you were close to 7 kgs the maximum allowable but you were over according to the gate lounge scale. Can't help but wonder if this is more Jetstar revenue raising.

No confederation for the disabled, injured or mentally ill they still treat you like a piece of shit

Tue 11,Dec 2019
Departing: 3:20pm / 15:20

Boeing 787 Dreamliner

Melbourne Airport - T2 International

My son ,wife and myself boarded Jetstar Flight-JQ18 on our way home to Melbourne due to the face the flight the day previous we were 10 minutes late for check in and so theretofore missed out flight.  If all airlines policies and procedures were done to ensure logging accountability this issue should be raised under the date of thracel on the 19th  

The next day after being at the airport early before needed it was pointed out to to many...

FOMAL COMPLAIINT: -Phuket Tue 19 Nov 2019 Original Booking reference- BDB2MF

My son ,wife and myself boarded Jetstar Flight-JQ18 on our way home to Melbourne due to the face the flight the day previous we were 10 minutes late for check in and so theretofore missed out flight.  If all airlines policies and procedures were done to ensure logging accountability this issue should be raised under the date of thracel on the 19th  

The next day after being at the airport early before needed it was pointed out to to many airline staff that we had a son with ASD- (Autism syndrome disorder )and my wife had a serious injry to her foot which we had to get cleared by the...

Dishonest cheap airlines who try to rob every $$ from you

So this morning I travelled to Sydney from Melbourne with family of 12 including 4 kids. As advertised each person allowed to carry 7 kg of luggage. However at the gates, a lazy, rude and unprofessional gate keeper randomly pick 3 of us and send us back to pay extra luggage. They have another guy at the back to process the payment of extra luggage. This guy just make random decision to charge 2 of us $195 for extra luggage fee. Each of us carry 12kg of luggage which we explain that it is our kids luggage as it is impossible to get the kids to carry even 5kg of item themselves. They don't...

Xmas Cheer Jetstar

Goodbye Jetstar…

Like vultures skimming a carcass.
Two kilograms over carry-on-baggage and slugged $65

1kg water and 1kg Xmas gift. Told the wolves that I am half the weight of other passengers and my main baggage was 7kg under their limit.

…..well perhaps they should.

And No offer to remove water from my bottle

Spend at least 2k on domestic tickets with them every year. Account now closed and off to Virgin Airlines for this despicable Xmas Eve lack of compassion.


Lost baggage from Bangkok to Singapore

Took Jetstar Asia flight 3K516 from Bangkok to Singapore on 17th Dec 2019 only to realize that my checked in baggage didn't arrive together with the flight. Made a report at the airport and it has been 12hours and there is still no updates from JetStar Asia. It is amazing how I'm the only person in the whole flight with a lost baggage. Will never fly with Jetstar again. They are not even able to ensure the safety of their passengers' properties, I really doubt they are able to ensure the safety of their passengers. Maybe I should be glad that at least the plane didn't go missing or crash...

Can’t bring Frozen Fish

I flew from Hobart to Melbourne and bring frozen salmon I bought from local market with their signature cooler bag and ice cubes inside. The shopper has ensured me that I can bring it to Melbourne.

At the airport, the airport security has already informed us that I can bring that frozen salmon to the plane (the restriction is we can’t bring the salmon in to Hobart, but can bring out Hobart), but the Jetstar crew insisted that I can’t travel and must throw away the frozen salmon which has been packed in cooler bag.

After I threw away the frozen Salmon (I still keep the...

Jetstar Cancels 17:45 JQ37 Sydney to Denpasar Bali Tue 10th December - Destroyed Our Family Holiday

After continually waiting and lining up in queues (the check-in was absolutely ridiculous with only 3 x counters open - took 1.5hrs to check the bags in) and continued delays, Jetstar announces 2.5hrs after the scheduled departure that flight JQ37 to Bali has been cancelled. We were then advised that we would be escorted down to immigration, have to collect our baggage and return to the Check-in Counter to re-schedule. That was about all the info and advice we received as there was not a Jetstar representative within sight going through immigration / customs, collecting out bags or...

Sydney to Gold Coast flight cancelled 10/12/2019

Jetstar JQ408 on 10/12/2019 at 11:35 am to Gold Coast from Sydney was delayed to 12:45 pm but given no notification as to why there was a delay. Waited until 12:45 pm and flight was delayed AGAIN until 1:30pm, then again to 2:25pm. At about 2pm the sign board showed "Gate Open" for the flight but no other announcements throughout this whole time nor any staff at the gate to talk to passengers regarding this flight.
At 2:30 pm, I spoke to a staff member at another gate and flight and they told me to check the live schedule boards for the update on the flight. I informed them that the...

Over 3 hour delay from Newcastle to Melbourne because there was "no crew available"

On Monday the 9th of December 19 the flight from Newcastle to Melbourne which was originally meant to depart at 6.25pm, ended up being delayed over and over again to finally depart at 9.45pm.

No real time updates were sent to the customer. I would have happily been dropped off at the airport later if I was notified. According to the crew member at the airport, "delay messages get sent to morning flights" - why not afternoon or evening?

Apparently the crew who were meant to operate the flight had worked over their legal duty time. Shows a lack of planning and poor...

Brisbane - Denpasar delayed

Flight JQ57 has been delayed today 10th December 2019 7:15am. It’s now 9am and no sign of when we will be able to fly out. Apparently it is a technical problem with check in. We have received $10 voucher each which is good but would like to see a better system to keep customers updated. We continue to wait......