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JQ35 has been cancelled due to insufficient staff...

Submitted by Anonymous on Thu, 28/04/2011 - 11:27

Decided to fly down to Melbourne for the Easter long weekend...Flight was initially due to leave 3pm Friday 22/04/11 - was sent a text in the morning saying the flight's been delayed and will now leave at 4.30pm. No dramas there.

Get to the airport, check in, get to departure gate before 4pm and confirm with staff that the flight will indeed be leaving at 4.30pm. 4.50pm rolls by and everybody's still waiting to board. An announcement is made - "Jetstar flight JQ35 to Melbourne has been cancelled due to insufficient staff." Guess a few staff members must've chucked sickies that day...

Strong winds blow container into Jetstar Plane

Submitted by Anonymous on Thu, 28/04/2011 - 10:08

Fail 2 of 2
News:

Jetstar passengers were forced to disembark from their plane at Wellington airport after a gust of wind drove a baggage container into the side of the aircraft.

The incident happened this morning as the plane prepared to fly to Auckland.

A Jetstar spokesman said the gust of wind caught the last baggage container as it was being loaded into the plane on a mechanised lift, causing it to strike the side of the plane towards the tail.

Jetstar plane forced to turn around after hydraulics issue

Submitted by Anonymous on Thu, 28/04/2011 - 10:06

Fail 1 of 2.
News:
A JETSTAR plane bound for Perth was forced to turn around and return to Melbourne last night.
Despite reports of passengers hearing gunshot-like sounds, Jetstar said the mid-air turnaround was due to a hydraulics issue.

A Jetstar spokeswoman said flight JQ 972 landed safely at Tullamarine as a precautionary measure.

The flight had taken off at 4.10pm.

"As a precautionary measure, we decided to return to Melbourne," she said.

"The crew followed standard safety procedures, there was also a back-up system in place."

...

15 working days

Submitted by Anonymous on Thu, 28/04/2011 - 08:54

After a few months of frustration you may get to this point, the operater on the other end of the phone in a dead pan voice telling you your claim has been processed and you should be refunded within 15 working days. Dont bother calling nor look at your bank statement as it will more than likely take a full three months if you are lucky. I'd be more happy if they just told you this straight out ? The delaying of the outgoing of funds to a standstill rate from the finance department imo is illegal and needs to be investigated. To many big businesses in this country are getting away with...

Jetstar -.-

Submitted by Anonymous on Wed, 27/04/2011 - 22:27

This is my first time booking online with Jetstar..I've yet to travel with them. Hey booking online at first was easy..
yeah.. type in our datas and all.. then comes the payment.They gave me a booking reference. ok I'm fine with it.
I opt for the OFFLINE payment method, of which I PAID thru the SAM machine ON THE SAME DAY.
NO EMAILS NO NOTIFICATIONS.
I check thru their website to see if my payment status.
IT PROMPT ME TO MAKE PAYMENT.
I called the call center of which i waited for 15MINUTES.
Talked to this lady, NEARLY SCREAMED AT HER.
I...

Cancelled flight and 7 hour wait for 8 month pregnant mother of 2 toddlers

Submitted by Anonymous on Wed, 27/04/2011 - 21:53

We went to Sydney airport this morning at 9.30am for a 10.55am flight to Adelaide. The boards and announcements said nothing about any cancellation issues. We printed our boarding passes at the kiosk for our flight and joined a queue for 20 minutes for bag drop, to get to the counter and be told there was no flight to Adelaide. There was no current plan to deal with the cancellation of the flight, we needed to step aside and wait until there was a plan! After 1/2 hr we were told to make a queue at counter 26 to be given a new flight. No one came to work at the counter, as there were no...

Issue with plane, 15 hours waiting in lines... not on a flight again till tomorrow with a different airline

Submitted by Anonymous on Wed, 27/04/2011 - 18:21

After checking in at 4.30am, I am now back in my family home at 6.30pm, were I started 14 hours before, missing a day at work. Using my annual leave to sit in an airport.

Our plane had an equipment issue, so the flight was delayed 30 mins, then 1 hour, then till 2pm. They promised 2pm we will fly either with that plane or a new one.

2pm came around... nothing NO COMMUNICATION, just one $15 voucher which isn't even enough for a meal.... after many many minutes with the Jetstar just looking back at us with no answers. They said our flight was cancelled. And we had to go back...

try to get a refund christchurch earthquake

Submitted by Anonymous on Wed, 27/04/2011 - 17:01

We had 11 seats booked with jetstar to fly to Christchurch 25 FEB for wifes birthday and a great weekend with mates planning to just party .Looking forward to spending a great time in stock exchange bar as we had a year before.Staying at Novatel Cathedral Square again wich is awesome.Unfortunately the earthquake happened,luckely we wer'nt there and are so sorry for those that were.Novatel refunded our money as soon as they were able to get into the building and collect all data they needed to refund everybody from 22feb until 20 march.So pissed at jetstar we have phoned and phoned day...

Grieving family stuffed around

Submitted by Anonymous on Tue, 26/04/2011 - 21:47

In June 2009, my Opa fell fataly I'll in Melbourne, we flew over immediately but sadly he passed away 5 minutes before our flight took off. After the funeral we spent a couple of days with family before finding the cheapest flight home. We were booked on a 1:40pm Jetstar flight home.

We arrived at the airport with plenty of time to spare before our flight, checked in and headed to the gate. The boarding time came and passed and it was around 1:20pm before the announcement was made that the flight would soon be boarding. We boarded the plane and left around 1:50pm and we were told...

Should have flown Virgin Blue

Submitted by Anonymous on Tue, 26/04/2011 - 21:29

My family were heading on a holiday to the Gold Coast- the first holiday we'd been able to save up for in over 2 years. When booking we checked Virgin and JetStar (Tiger didn't fly from Sydney at the time). The two holiday options were a Virgin Blue holiday flying out at 10 AM staying at a 4 star hotel for $1,780- wow, that's cheap we thought. Then we found a JetStar holiday flying out at 6AM staying at a 3 star hotel for $1,699. We took the JetStar deal because we thought the hotel's just somewhere to sleep and we don't mind getting up early. That was probably the biggest mistake we ever...

2 Cancelled flights in 1 day! Fri 22 April 22 hrs Sydney to Melbourne

Submitted by Anonymous on Tue, 26/04/2011 - 12:55

My Easter trip to Melbourne was screwed up by Jetstar. Had booked a return flight Sydney to Melbourne on JQ35 at 3.15pm Fri 22 April.
Checked in nice and early at 11.50am as at Sydney Intl terminal. Initially flight was then delayed to 16.25. All queued and waited...and waited. No communication until a sole rep at the gate told us that the flight had been cancelled due to "Staff shortages". Directed to collect our luggage, clear customs and check in again for other flights.
Ok, flights get cancelled, no biggie. However, we all schlepped up to Jetstar check-in again, formed an...

Issuing of Voucher for refund

Submitted by Anonymous on Mon, 25/04/2011 - 14:53

Due to Christchurch earthquakes Jetstar advised that they cannot give refunds for persons who were supposed to attend the Rugby World Cup games in Christchurch, but will issue vouchers to spend on other jetstar flights. Person I spoke to initially was very helpful advised that Jetstar 'values their customers' was pleasant, got my six booking references and advised that I would get the voucher emailed to me in 5-7 working days, prima facie thought that there would be no problems. After two weeks I phoned Jetstar asking where the vouchers were and was advised that they had been processed but...

JETSTAR LETS EARTHQUAKE POLICE, FIRE, SEARCH & RESCUE, HOSPITAL STAFF DOWN BADLY

Submitted by Anonymous on Mon, 25/04/2011 - 13:17

I have already posted something similar, but in the hope that Jetstar may do something about this, I will keep on posting.

Refer - Being the manager of a hotel in queensland, I have offered the police, fire dept, search & rescue, hospital staff free accommodiation at our hotel.

Spoke to Patrick Martin from Jetstar who offered us some cheap "Compassionate Fares" at NZ$90 each way. Now when I have come to book them, Jetstar are defaulting on their promise. Whats more I can not get hold of Patrick Martin either.

I have also sent an email to Jetstar with no response...

Only way to get Jetstar to lift their game

Submitted by Anonymous on Mon, 25/04/2011 - 11:03

The only way we can get anything done about the deplorable customer service from Jetstar and others is to lodge a complaint with Consumer Affairs.
Consumer Affairs have told me that they will only take action against a business if they receive large numbers of complaints which then trigger an alarm. If each and everyone who has posted on this site lodges a complaint......we might get Jetstar to lift their game!!
Below is a list of web site addresses for each Consumer Affairs complaint page in each state.

NSW -...

CANCELED

Submitted by Anonymous on Mon, 25/04/2011 - 06:21

Currently sitting at Melbourne Airport waiting for the 8:05am flight from Melbourne to Brisbane and then i get to catch a bus from Brisbane to the Gold Coast YAY!!! all because my 06:20am flight Melbourne to Gold Coast was CANCELED!!! now im not sure why it was canceled they are not saying much!! but the next direct flight to the Gold Coast is sometime in the afternoon.

Credit card double charged, but is now having a difficult time getting a refund

Submitted by Anonymous on Sun, 24/04/2011 - 12:21

Dear Mr. David Hall (CEO - Jet Star),

On March 1, 2011 I decided to book a return flight from Manila to Singapore for April 15 to 20 to take a short holiday. On my first try, the online booking did not push thru as the website hanged. So I restarted my browser and decided to rebook. When I was doing it the second time, the webpage alerted me that I had made a similar booking previously and asked if I would want to cancel that previous booking. So I proceeded to cancel the first booking and proceeded to the the second one and the transaction came in successfully.

On April...

A plane load of lost luggage

Submitted by Anonymous on Fri, 22/04/2011 - 17:49

I stupidly paid $400 one way to fly jetstar today, and they managed to leave behind almost every single passenger's luggage. How do you not realise that you have no luggage on board for a full flight? We were not told anything until about 25mins after we landed, and there was no luggage to be seen. We have not been kept informed, all the numbers you are given to ring are 'temporarily unavailable' or ring out. There has been no compensation provided, even though I had to find somewhere on Good Friday to buy the essentials...I fly back on Sunday and seriously doubt I will have my...

I keep hearing this is a low cost airline

Submitted by Anonymous on Fri, 22/04/2011 - 17:20

OK lets just straighten this out, I keep hearing you should expect this or that because this is a low cost airline.

It ain't that cheap! 10-20% that does not equate to a low cost airline and therefore expect to be treated in a manner that does not befit an airline.

Low cost is 50-80% If I fly Ryan air for 10 pounds to France then ok I could handle some attitue.

Southwest Airlines in the USA is an airline with cheaper rates like Jetstar, big difference is, they allow two bags free, if you miss your flight and get to the airport within 2 hrs of the departure of your...

Where do I start

Submitted by Anonymous on Thu, 21/04/2011 - 16:14

Jetstar have no right to be in business. Clearly management don't care about anyone but themselves and their bonuses based on profit and savings. Actually I would not have a problem with this is the service was outstanding but it's not. In fact it makes Aeroflot look good. I really don't know where to start. Customer service, waiting half and hour just for answer (which never happens) I called them 6 times in the space of 2 weeks, a website that is inaffective in delivering any information of value and a management team (middle and senior) that clearly don't care about their customers and...

Will i ever get my refund???

Submitted by Anonymous on Thu, 21/04/2011 - 09:46

Jet star is the worst airline i have ever delt with. i have never had problems with any airline but jetstar is just unbeleivable. When i called about receiving a refund, they explained the process and it sounded so easy. i have being trying to get my refund for over 2 months now, each operator promises but never keeps the promises. i have contacted them more than 10 times and each time i was kept on hold for more than 1hr.

they dont have a complaints department, thus there is no way we could report and directly speak to someone about our problem. I am on hold with jetstar right now...

Jetstar Sucks

Submitted by Anonymous on Thu, 21/04/2011 - 04:39

jetstar is the worst airline i could ever imagine! i made a reservation for 6 people (2 kids and 2 senior in tow with me) to fly in may 2011 to singapore, i booked this flight in November 2010. they called me at 12:14 am (wee hours of the m...orning) this morning to notify me that they are changing my flight from 10:50 am to 9:10 pm, whi...ch means we will be arriving in singapore at 12:40 am. I am traveling with kids and we are booked in sentosa, which is far from the airport. they told me my options: a) accept the 9:10 pm flight, b) cancel and reimburse the flight but will not reimburse...

Jetstar seeks damages for Sydney Airport chaos

Submitted by Anonymous on Wed, 20/04/2011 - 16:32

"YEAH THEY WILL SEEK COMPENSATION BUT WONT PAY ANY TO THEIR CUSTOMERS" ASS CLOWNS

Jetstar has signalled it will seek compensation over yesterday's security hitch at Sydney Airport.

A total of 29 flights were cancelled and thousands of passengers were stranded overnight after 16 passengers passed unchecked through security during a power failure.

The power failure caused the breach at the T2 terminal yesterday just after 3:00pm (AEST).

The terminal was evacuated and passengers had to be re-screened before flights could resume, causing significant delays.

...

3 MONTHS WITHOUT LUGGAGE

Submitted by Anonymous on Wed, 20/04/2011 - 15:14

I flew from Sydney to Denpasar (Bali) airport on January 1st 2011 and from the moment I saw my bag leave on the conveyor belt there were problems.

First of all, the lady who checked me in sent me to the completely wrong terminal and I nearly missed my flight. Then when I arrived in Denpasar airport, my luggage was nowhere to be seen. When I reported my bag lost it seemed that no one really cared, and being in a foreign country just made matters worst. I was only in Bali for 3 days before heading out to Kuala Lumper for one night, followed by Borneo for the remainder of my holiday....

Jetstar defaults on fares for Christchurch earthquake victoms

Submitted by Anonymous on Wed, 20/04/2011 - 13:30

Being the manager of a hotel in queensland, I have offered the police, fire dept, search & rescue, hospital staff free accommodiation at our hotel.

Jetstar dont have any numbers except 131-538 and everytime I have rung, I get cut off from my call or you are left on hold (once for 40 mins) waiting to speak to a supervisor who never came to...

Jetstar, this is not 'nam, This is flying. There are rules.

Submitted by Anonymous on Wed, 20/04/2011 - 13:13

To date I've have not have never had a good time flying with jetstar, however this experience really left me feeling like I had been "log jammed"!! Anyway, here are 7 good reasons to "do not to fly" with jetstar:

1. Direct Flight from Tokyo to Gold Coast was changed twice. The last change (on the day) resulted in a 6 hour stop over in Cairns.
2. Return flight from Gold Coast to Cairns was cancelled without notice. Actually there was notice, however jetstar only bothered to SMS and call Japanese phone numbers. Not the smartest thing to do when your passengers are...