Jetstar Complaints

Firstly, DON'T bother trying to phone Jetstar! It's so easy to fob you off, and even if they were to give you 'lip service' you have NO record of it. Business should only be done in writing. Yes, writing to them may not get you anywhere, but at least you have a record of their 'customer neglect'. The only way I got written responses that even remotely related to my issue, was through Airline Customer Advocate in Australia. But I must say they did little to be an 'advocate' for the customer; they really just act as a go-between to pass messages to and from Jetstar. But I believe Jetstar is...

There once was an offshoot of Qantas,
With fees hidden well do they haunt us.
Jetstar baggage police,
Have a mandate to fleece.
Then respond to complaints just to taunt us.

Maybe it will carry more weight if we document our concerns in some catchy limericks?

I had a similar experience over a few attempts speaking with their call centre. I needed to change the name of a passenger and for that I had to pay for another, more expensive ticket, which I told them I wasn’t very happy about because I’d paid insurance to be able to make changes but was told I couldn’t. Both times I was asked to hold multiple times for no specific reasons firstly over a period of half an hour the second time over a period of 1 hour. Both calls ended with them saying they couldn’t hear me and then them hanging up abruptly.
In the end I tried to change my booking...

I have booked 6 different flights over December/January recently from Melbourne to Newcastle and Cairns, all were booked for around 11am flights as we have a baby and a toddler and can get them to sleep around that time. We paid extra to get these times over the cheaper 6am flight so we didn't have to wake them at 4am.

Jetstar has moved 3 of the flights so far to the crappy 6am slot without any compensation to the premium we paid over the cheaper flight. Not only that but all the afternoon flights have now tripled in price!

I have just been on the phone with Jetstar for the 4th time regarding a return flight from Adelaide to Sydney and back in late February 2021. The 2 shows we were going to attend have unfortunately had to cancel the shows due to Covid restrictions.
Every time I have called they tell me that because the flights are still going they will NOT issue me with a voucher so can go to the rescheduled even. They tell me to wait a few weeks and then call again as the options may have changed.
Today I was told that Vouchers probably will not be offered but I could change my flights for $55....

We recently flew with Jetstar on a returned trip Brisbane - Cairns.

I understand airlines have had it tough during covid shut down however I cannot understand how we and many other passengers were seated with strangers in a row of three and in your announcement you reminded passengers to observe social distancing while passengers are making their ways into terminals.
That is a laugh out loud right there. We were just in a row of 3 with someone we didn't even know and you tell us to observe social distancing. How hyprocratic is Jetstar????? BAHAHAHA.
On the way to Cairns...

Just tried to make a booking as I am confirming everything it tells me that price is no longer available (for no reason) came back an hour later with the new ripoff price put in all my details clicked pay then it says flight no longer available so did it all again only to find the exact same flights for an extra $60 (once again for no reason!.....other than pure greed!) completely evil and stupid company I hate them so much! and I never leave reviews for anything even if a restaurant serves me cold food. I am the Queensland Chess Champion and think this airline is one of the worst moves...

Jetstar cancelled my flights to Bali on 1 October. I contacted live chat and asked for a refund. They agreed to a refund and said it would take 15 days. On 8 October they sent me a voucher. I again contacted live chat who refused to refund me even though I had it in writing. Jetstar also refunded me for Bangkok flights that they cancelled in June. This is the same circumstances and I believe they are guilty of deceptive conduct under the ACCC guidlines. The voucher is for $2337 which is too much to spend on domestic travel. This is no way to treat a loyal customer.

Jetstar did not Provide notice to us BEFORE we flew from Melb to Darwin , that NO food or drinks can be purchased on onboard due to COVID. So passengers and children on board had to starve for 4 hours with no water. It all had to be pre-purchased but no was one told!

I booked a return airfare from Tasmania to Melbourne in February 2020, the flight was for the 7th September 2020 returning the 10th. Last night the 4th August I get an email stating that Jetstar had cancelled the flight due to Covid. They sent a link to receive a voucher which is useless to me and there was a obscure refund option which I could not access so I went to the useless virtual "Jess" chat to see how to access the refund which was terribly confusing and eventually said that they could no longer assist me due to the high demand of customers. I went back to the original site and...

I booked the flight Sydney to Darwin for Oct 2020. We not comfortable to travel since we heard the cases in Melbourne. And we thought it a better to travel next year. And call Jetstar to cancel the fight to get credit due COVID 19 And talk to Ali who is rude and not helpful. He told us if we cancel it we don’t get the refund and also the flight is on Oct 2020. I think it is unfair that seems force us to go on Oct 2020. We don’t mind to get credit.