Jetstar Complaints

Forced to board in TORRENTIAL rain even though flight running early - Dangerous Slippery. Total LACK OF CARING

Threatened with removal for saying I was going to place a complaint!

Forced to board in TORRENTIAL rain. I asked for a towel and complained about the care for Jetstar’s customers that it was too much to walk in torrential rain for 50 metres and then wait outside the plane door in the rain whilst boarding passes were checked (again they had already been checked at the outer gate).

People were slipping onto each other, some people were running and jostling to get out of the rain quicker - it was very dangerous.

It is important to note the plane DID NOT need to board as...

What you can or cannot do to get help

Firstly, DON'T bother trying to phone Jetstar! It's so easy to fob you off, and even if they were to give you 'lip service' you have NO record of it. Business should only be done in writing. Yes, writing to them may not get you anywhere, but at least you have a record of their 'customer neglect'. The only way I got written responses that even remotely related to my issue, was through Airline Customer Advocate in Australia. But I must say they did little to be an 'advocate' for the customer; they really just act as a go-between to pass messages to and from Jetstar. But I believe Jetstar is...

Crewing Cancellation

I am lodging at QCAT a claim for a cancellation of a flight 2 hours before boarding for lack of crew reasons. No alternative flights were provided and the lady in the Philippines didn't understand that Brisbane airport was close to the Gold Coast so she refused to allow a different airport to return us home even when I offered to pay to get to the alternative airport. Pretty sure she was reading straight off a cue card with staged answers.

I ended up paying Qantas $1400 to fly us home because as much as I love the Gold Coast I didn't want to stay there for the rest of the year...

Complaint in verse

There once was an offshoot of Qantas,
With fees hidden well do they haunt us.
Jetstar baggage police,
Have a mandate to fleece.
Then respond to complaints just to taunt us.

Maybe it will carry more weight if we document our concerns in some catchy limericks?

Covid hotspot and Refund flight

Sydney became a hot-spot very quickly with a recent outbreak in Northern beaches. I tried to manage my booking to change my flight to leave from Newcastle instead. Waited on line for nearly an hour and gave up. I booked a new return flight leaving within 24hrs of original booking flight from Newcastle. With only a day notice.

I figured the original fight I would not get refund, as flight not cancelled just my desire not reenter a hot-spot, but I did. I waited on the phone for just under an hour and they did arrange a full refund for flight from Sydney.

Jet star is...

Blocked from manage booking

I had a similar experience over a few attempts speaking with their call centre. I needed to change the name of a passenger and for that I had to pay for another, more expensive ticket, which I told them I wasn’t very happy about because I’d paid insurance to be able to make changes but was told I couldn’t. Both times I was asked to hold multiple times for no specific reasons firstly over a period of half an hour the second time over a period of 1 hour. Both calls ended with them saying they couldn’t hear me and then them hanging up abruptly.
In the end I tried to change my booking...

Keep bumping us to worse cheaper times without compensation

I have booked 6 different flights over December/January recently from Melbourne to Newcastle and Cairns, all were booked for around 11am flights as we have a baby and a toddler and can get them to sleep around that time. We paid extra to get these times over the cheaper 6am flight so we didn't have to wake them at 4am.

Jetstar has moved 3 of the flights so far to the crappy 6am slot without any compensation to the premium we paid over the cheaper flight. Not only that but all the afternoon flights have now tripled in price!


I have $550 in vouchers from flights in April (Easter weekend) which I am trying to cash in for flights between Xmas and New Year to Sydney return from Gold Coast. Cheapest I could get were $820 for 2 people. I realise its peak season, but so is the Easter long weekend. Therefore, similar flights are now around $300 more expensive. That is without the need to hire a car. I need to see my 86 year old mother who has been isolated due to covid since March. This is not making it any easier for family members to reconnect. Its price gouging and greed at its worst. Will have to wait now...

No Vouchers offered

I have just been on the phone with Jetstar for the 4th time regarding a return flight from Adelaide to Sydney and back in late February 2021. The 2 shows we were going to attend have unfortunately had to cancel the shows due to Covid restrictions.
Every time I have called they tell me that because the flights are still going they will NOT issue me with a voucher so can go to the rescheduled even. They tell me to wait a few weeks and then call again as the options may have changed.
Today I was told that Vouchers probably will not be offered but I could change my flights for $55....


We recently flew with Jetstar on a returned trip Brisbane - Cairns.

I understand airlines have had it tough during covid shut down however I cannot understand how we and many other passengers were seated with strangers in a row of three and in your announcement you reminded passengers to observe social distancing while passengers are making their ways into terminals.
That is a laugh out loud right there. We were just in a row of 3 with someone we didn't even know and you tell us to observe social distancing. How hyprocratic is Jetstar????? BAHAHAHA.
On the way to Cairns...

Jetstar Refund Voucher Theft

My Jetstar Refund voucher has been fraudulently used by another person through Jetstar's booking system.
I am trying to contact with other people who have experienced the same issue.
If you have a Jetstar refund voucher, or Jetstar giftr voucher, please check if it's still valid and has not been used by someone else.
If you purchased a Jetstar voucher via the internet like gumtree etc, please check if it's legit.

unexplainable price increases.

Just tried to make a booking as I am confirming everything it tells me that price is no longer available (for no reason) came back an hour later with the new ripoff price put in all my details clicked pay then it says flight no longer available so did it all again only to find the exact same flights for an extra $60 (once again for no reason!.....other than pure greed!) completely evil and stupid company I hate them so much! and I never leave reviews for anything even if a restaurant serves me cold food. I am the Queensland Chess Champion and think this airline is one of the worst moves...


Ray, I so agree regarding Jetstar. I once ordered some food on line and when it arrived during the flight I couldn’t remember what I ordered. I certainly could not tell what it was by looking at it as it was a shapeless, colourless blob. When I tasted it I was still none the wiser as it had no taste at all. I took a photo of it and posted it on Facebook to see if anyone could recognise it. Zero responses.

Jetstar cancelled my flights and told me I could have a refund but sent me a voucher instead.

Jetstar cancelled my flights to Bali on 1 October. I contacted live chat and asked for a refund. They agreed to a refund and said it would take 15 days. On 8 October they sent me a voucher. I again contacted live chat who refused to refund me even though I had it in writing. Jetstar also refunded me for Bangkok flights that they cancelled in June. This is the same circumstances and I believe they are guilty of deceptive conduct under the ACCC guidlines. The voucher is for $2337 which is too much to spend on domestic travel. This is no way to treat a loyal customer.

What needs to change.

Over the last 15+ years we have been regular Jetstar travelers and very happy your service till now. Jetstar's lack of refunds is rubbish. Credits don't work for us as we have very specific travel periods which are not changeable. For us to fly with you again, Jetstar (and all airlines) are going to have to provide refunds to flight cancellations, period, no exception. If the flight is cancelled then automatic refund, no time delays. Airlines that adopt this sort of policy will thrive and the rest will struggle. Refund policy will guide our travel selections in the future.


No basic human rights

Jetstar did not Provide notice to us BEFORE we flew from Melb to Darwin , that NO food or drinks can be purchased on onboard due to COVID. So passengers and children on board had to starve for 4 hours with no water. It all had to be pre-purchased but no was one told!

Repeated Staged Hang Up

Jetstar phone staff have put in place a "staged hang up" for customers insisting on a refund such as myself.
I asked to speak to a manager after I was refused a refund. They put me on hold and continued to come back saying “The manager is still busy, am I happy to wait?
I continued to reply yes.
This continued to happen for about half an hour. Finally the same lady came back saying:
“Hello, hello are you there? When I replied "yes I am," she kept saying over me, "Hello, I can't hear you, are you there ? Are you there? And I was there saying "Im here, I can hear you...

Slater & Gordon Class Action for Refunds/Vouchers after Jetstar cancels flights.

I booked a return airfare from Tasmania to Melbourne in February 2020, the flight was for the 7th September 2020 returning the 10th. Last night the 4th August I get an email stating that Jetstar had cancelled the flight due to Covid. They sent a link to receive a voucher which is useless to me and there was a obscure refund option which I could not access so I went to the useless virtual "Jess" chat to see how to access the refund which was terribly confusing and eventually said that they could no longer assist me due to the high demand of customers. I went back to the original site and...


JETSTAR IS AN ABSOLUTE JOKE!!! It is unbelievable how Jetstar continues to screw customers over!!! ABSOLUTELY PATHETIC!!! First they try to charge me a change fee of $330 after they cancelled my original flights and now they won't even issue a voucher for the full amount of $541.20. Then they say I also have to pay a fare difference if the flight costs more on top but they won't give me a credit if the fare difference is less. So basically Jetstar just keeps the difference in fare if it is less as a profit but then charges customers a change fee and the fare difference if it is greater...

Jetstar worst

I booked the flight Sydney to Darwin for Oct 2020. We not comfortable to travel since we heard the cases in Melbourne. And we thought it a better to travel next year. And call Jetstar to cancel the fight to get credit due COVID 19 And talk to Ali who is rude and not helpful. He told us if we cancel it we don’t get the refund and also the flight is on Oct 2020. I think it is unfair that seems force us to go on Oct 2020. We don’t mind to get credit.

Flight Booking


I am trying to reach Jetstar Australia as they have cancelled my flight for this coming September. They are making it incredibly difficult for customers to reach them which is disheartening.

I am from the United Kingdom and none of the numbers posted on this forum are working for me. Does anybody know a number I could contact?

Please I really need help in order so I can get a refund.

Many Thanks guys,

Siobhan Beline x

How does this airline stay afloat; they're hopeless!

We've been trying to cancel a flight booking for days now. We've tried the website (opened our booking and tried to cancel it there but came to a dead end), tried on-line chatting to someone but it said they were busy (we waited over half an hour to get through this way but gave up in the end); tried phoning them and waited for 3/4 of an hour to no avail; tried emailing them but the messages failed.