Jetstar Complaints

One day me and my family got Jetstar tickets for business class to treat ourselves (big mistake). We showed up at the airport excited for our lie flat seats and upcoming holiday. We were at check-in when we got given the news. The flight before ours was canceled and the sunrise crew (news station people) all were given our seats so we got moved from business class to economy. They offered us a voucher as if we were ever going to fly with them again. Now me and my mother will make sure to take any chances to encourage people to fly with anyone but Jetstar.

I booked flights from Helsinki to Adelaide return through Qantas. Had no issues with either Qantas or Finair during this booking but Jetstar are a nightmare.

Flying to Adelaide Jetstar lost the baggage in Singapore. I was without clothes for 12 days of my 23 day trip. There answer was just buy the bare necessities that you need and we will reimburse what you needed once we know if your bags will turn up. The case file is woefully incomplete (not even a description of my bag which I submitted verbally 3 times and in writing twice) and the only reason they even found the bag was...

We were booked on a flight to Bali 23rd sept at 4 40 we sat there until 8 30 when they cancelled the flight it was noted the Piloted had left one hour before cancellation and the plane had been in total darkness so they knew it wasn’t going anywhere long before 8.30 we were then told to go through customs again and go to the carousel to pick our bags up the bags took one and a half hours to be delivered as they said there was no ground staff we were then directed back to the check in desk to be allocated a place to stay or the night . The rescheduled flight was 24 hrs later at 5 40. This...

Hello.
I flew with Lufthansa the 6th September,....Porto to Frankfurt; frankfurt to sinpagore....almost lost the flight to singapore because the flight from Portugal was delayed....last flight was from singapore to Melbourne with jetstar.......
have no luggage thanks to jetstar...none of the companies tells me where my luggage is....im in Australia with no clothes,,,nothing...my holiday has become a nightmare....
called lots of times, no information, told me that i would get compensation and a phone call and nothing...this monday i fly to sydney and have no luggage......

Statement from Jetstar's Customer Guarantee -
'We strive to make every part of a customer experience with us as uncomplicated, pleasant and enjoyable'
Total rubbish and they should be sued for making a totally misleading statement.

Booked in June this year a direct flight to Bali from Adelaide (late afternoon schedule arrive just before midnight, with a return a week later on their, advertised, afternoon flight). This was to depart Saturday 3/9/22. Fast forward about 6-8 weeks and we find ourselves now booked to go via Melbourne to Bali with the afternoon flight now a...

today jetstar cancelled my flight due to a staff shortage.

all of the passengers were ready to board the flight.

So I ran to the ticket desk to get the next flight as every hour I was late to brisbane, would cost me $1,000

I was 3rd in the line. The staff, all 5 of them, were busy at the time arguing over who was due their 15 minute break. Whist the queue grew to over 200 people.

1 of the 5 jetstar staff was actually serving customers. At same time, one of the staff told everyone in the queue to load the app and they stood pretty much a snowflakes chance in...

Hi

I report Jestar charge membership card on the minight without my permission and do not refund.
And it is second time since last 4 or 5 years.

I am not be Jestar member for last 3 years and they do not have my credit card information until May of 2022
I flight with Jestar using my credit card to order.
This is the only way they have my card infomation

17 Aug around 2AM they charge 55 Aud member ship renew fee automatic and say I set my membership auto renew ,so they won't refund it , even I cancel it in the moring ASAP.

Like they say it is...

Hi, we were travelling from Melbourne to Gold Coast and back as a group of 6 Adults, 2 toddlers and 1 infant. We were travelling first time after Covid for a holiday with our infant who had never been on a flight. After a pleasant and tiring trip we were just trying to get back home. We had checked all our lugged prior to boarding and ensured we were below weight. Our combined allowed weight was 56kg (7kg * 8) and our total baggage was 54Kg. We were weight-checked by ground staff at the gate before boarding the flight from GoldCoast to Melbourne. They advised we need to have everything...

Where does one start with the most frustrating communication and poor service ordeal I have ever known!
After 146 minutes of wasted time phoning Jetstar’s 131538 so called customer service numbers, not one thing has changed.
After falling ill with Gastro which I did not wish to share with airplane passengers, 36 hours before my departing flight, I called that dreaded number and to start was waiting on hold for 30 minutes. Already suffering a massive headache, fever & seriously sleep deprived, but wanting to notify Jetstar of my need to cancel my flight tickets ( I knew of...

What can I say, thank you for not offering any explanations for scrapping this route with very little advance notice. This is going to jeopardise my trip to Australia with Emirates.
Really

I will save my pennies and fly with another airline. I have committed to this idea after the following. I was scheduled to fly to Brisbane from Melbourne on July 1 for a family members memorial service. Flight cancelled late the night before. No direct fllights available, so had to go via Sydney. Then stuck in Sydney for 6 hours due to on-going delay. I was totally stuffed by the time I finally got to Brisbane.
Never again

I have a $22 credit left on a Jetstar $100 voucher but their system will not allow this to be used despite their blurb on the phone while waiting endlessly ,only to be told to ring anothr number which I have alresdy spoken to & they said they dont controll the vouchers useage so call another number..same as previously..Absolute rubbish & you cant email customer care as it just bounces back with."thank you for contacting customer care,your email did not reach us" An absolute disgrace..