Jetstar Complaints

At the mercy of their cancellations

Have had a lot of heartache with Jetstar recently but today was the final straw 😢
Long awaited concert tickets to see Rod Stewart in Sydney , booked last year ( second booking as cancelled first time from Covid) accomodation , days off work , only to arrive at Cairns Airport To be told flight was cancelled due to operational reasons . The best they could do is get us to Sydney later that night after concert has started and providing it’s not cancelled or delayed I guess . They did send an email at 3am in the morning , I was completely unaware of this until after being told at...

Rude Gate Staff

14 March 2023 Jetstar Flight JQ295

I just want to share a very sad and humiliating experience with JETSTAR Airline. Me and my partner with our 1 year old baby was in JQ295 flight coming from Auckland to Queenstown. We always get Jetstar ever since (before baby) but it was always a smooth and easy peasy flight. But this time, we flew with a baby for the first time.

IM SO SORRY IF I’M GOING TO USE SOME RACIAL TERMS TO ADDRESS THE STAFF BECAUSE I DIDN’T GET THEIR NAMES. Don’t call me racist because im a coloured skin too!

We arrived like 7am to checked in our 1 big...

Don't fly jetstar

I have had a bad experience with jetstar before but my partner surprised me with a return airfare to see my son in qld returning with jetstar! Returning to Adelaide from Brisbane on Tuesday l got to the airport early to find jetstar had delayed the flight...twice! Also they changed the gate number 3 times and l was so stressed running around the huge Brisbane airport trying to find the right gate! In all l waited at the airport for 5 hours! At long last we boarded and sat in our seats. Jetstar crew told us they were refuleing so it would take a little bit longer for departure Next the...

Different baggage weighing

My wife flew from Gold Coast to Melbourne for a connecting flight to Thailand. Weight from GC was 21kg. Same bag weighed in Melbourne was 25kg so they made my wife take 3kgs out. They were arrogantly unresponsive to my wife's bag being allowed from Gold Coast. After taking items out she weighed at different check in to find she could add 3kgs back. Such a lack of humanity from the staff.
I stopped flying with Qantas 20 years ago and we will never fly Jetstar either.

$65 excess baggage for duty free

Had an international flight cancelled on me by Jetstar (direct from Queenstown to Melbourne). Only flights not 3+ days from original departure date were transits to Sydney first, then Melbourne.

Purchased 4kg of duty free bringing me up to 3kg over limits. Specifically asked airport AND Jetstar staff if it’s included in weight, they said no. So I purchased! And wasn’t charged from Queenstown to Sydney.

To my shock horror - weighed at Sydney Airport during the transit and slugged $65. Why even bother buying duty free especially if it was communicated to me that it was ok? And...

Flight Cancelled

Flight from Perth to Melbourne cancelled with 4 hours notice. Had these flights booked for months. No alternative offered so absolutely in limbo. Ended up paying $1200 for new tickets with a much better airline.

Lesson learned: I will never even consider booking with this sham of an airline again. The sooner they go bust, the better for everyone.

Last minute cancellations further delays - no compensation

JQ 029 Melbourne to Phuket-
Bags are packed we are moments from leaving where we are to go to the airport and the dreaded text from Jetstar pings.
Our house minder is in place the animals taken care of. We can’t go back home.
Our flight was only 4 hrs from scheduled departure.
Reason for the cancellation and 24hrs delay was engineering ? Engineering what ? (however it was most likely they decided to take the plane and direct it elsewhere- couldn’t get any detail from them)
Even though we had to cancel accommodation (1st night in Phuket) and then find last...

Flight cancelled

I was told my flight was cancelled so i rebooked on another airline for the following day only to find out my original flight was still scheduled and flew as planned, nearly $1000 spent on new flights accommodation and transfers, wont be flying jetstar again.

Flight delayed by more than 12 hours - no way to cancel accommodation that we couldn't use as a result of the delay - cannot contact Jetstar Holidays from overseas

Our flight from Darwin to Bali was delayed by more than 12 hours - we did not get notice until shortly after midnight (when of course everyone asleep in preparation for early flight. This was, of course, too late to make changes to onward bookings.

As a result missed flight out of Bali by about 2 hours and had to rebook entire business-class trip to Europe.

Between the return flight from Europe and the jetstar flight from Bali back to Darwin we had booked a hotel for one night. As a result of having to rebook our flights from Bali to Europe, we could not use the Bali hotel...

Worst service

Firstly, we were not aware that the “manage booking” online service wouldn’t work once the check in is open. We wanted to add more baggage online but it wouldn’t allow so even though there is no such policy
In jetstar to clearly state that passengers cannot manage booking online two hours before departure. Fine, at last we were charged $25 per kg and paid about $175 in total. But this is not the worst, the check in operator charged us without telling us our baggage would not be loaded onto the flight (JQ212 from Auckland to Melbourne) and we only found out after we landed and waited...

2 flights cancelled and baggage lost in 1 week

First, they cancelled my flight from Bali to Sydney on 11 December.
Next, they cancelled my flight from Sydney to Auckland on 18 December.
Finally, they flew from Sydney on 19 December, but they left my checked baggage in Sydney.

I have NEVER flown Jetstar pre-pandemic because I know of its terrible reputation (and also of that one time, Jetstar refused to let me check in, even though I arrived 2 minutes late after being stuck in traffic).
But the 2022 flight prices have been terrible, so I gave up my values to save a few hundred dollars, but I have never...

Flight cancelled back to back two consecutive days - Melbourne to Singapore 12-13-Dec-22

Booked to fly for family reunion after 3 years of waiting post pandemic. In for total disaster. Jetstar has cancelled flights not once but twice on two consecutive days from Melbourne to SIngapore. We had connecting flights with other careers and had to reschedule them twice by paying hefty sum. There was ruthless response from customer care that they will not make any reimbursement for charges incurred because of this total mess. The customer care given was highly unethical. Cancellation of day 2 flight was not even informed until the arrival of airport to the check-in counter.

...

verh bad conpanies

hi this is the second time that the conpanies jetstar delays my flight for 2 hours without notifying me first i don't think it's fair that a person pays for 8 flight but makes 10 .

they should give at least something in return i hope this conpanies get better and try to dont choice this conpanies any more i will not

Jetstar cancelled our flight home from Bali and chaos ensued. Couldn't get home for 3 days.

- On October 15th, we were due to fly home from Bali at 2pm. Our path was meant to be Bali, Stopover in Melbourne, then Auckland. After checking our bags and waiting at the airport, Jetstar sends a notification to say that the flight has been cancelled and moved to the next day at 7am. That means we are stuck in Bali for a night. This also means we will miss our connecting flight which was due to leave later that day in Melbourne.
- We gather at the Jetstar check-in area and pick up our bags which had to be taken off the plane, this took forever as there were 2 staff using one...

Both flights cancelled

Flight from Sydney to Gold Coast cancelled on Friday Oct 28th and then return flight also cancelled on Sunday Oct 30th. Really Jetstar? People can’t live with such uncertainty, and it all seems to be driven by greed. If the plane is not full then they don’t fly. It’s made worse because you have to wait for over an hour to make alternative arrangements. Joyce and Goyder are really horrible people.

Shocking Jetstar Service

Recently returned from Bali to Melbourne on a Jetstar flight and the experience was a very unhappy one.
1/. Day before due to fly out received email advising the flight had been rescheduled and would be departing 24 hours later “because of crewing requirements”
2/. Flight departure time was then changed THREE times, eventually flying out three hours late.
3/. Owing to a serious medical condition had treated myself to a Business Class seat and when requested a second sachet of pretzels was advised by staff member that unfortunately Jetstar only supply sufficient for one...

Stupid Celebrities

One day me and my family got Jetstar tickets for business class to treat ourselves (big mistake). We showed up at the airport excited for our lie flat seats and upcoming holiday. We were at check-in when we got given the news. The flight before ours was canceled and the sunrise crew (news station people) all were given our seats so we got moved from business class to economy. They offered us a voucher as if we were ever going to fly with them again. Now me and my mother will make sure to take any chances to encourage people to fly with anyone but Jetstar.

No communication about flight Cancellation, when website says sold out

Just found today the my family return flight from Tokyo was cancelled without reason. No communication was had. I booked the flight way back in April 2022, and there is still 4 months to the date in January. Plus they changed our direct flight from Gold Coast to Tokyo, now we have to stop in Cairns. I am so annoyed how there was no commination or real reason why the cancelled the flight. Anyone having this trouble now?

Jetstar barely functions as an airline

I booked flights from Helsinki to Adelaide return through Qantas. Had no issues with either Qantas or Finair during this booking but Jetstar are a nightmare.

Flying to Adelaide Jetstar lost the baggage in Singapore. I was without clothes for 12 days of my 23 day trip. There answer was just buy the bare necessities that you need and we will reimburse what you needed once we know if your bags will turn up. The case file is woefully incomplete (not even a description of my bag which I submitted verbally 3 times and in writing twice) and the only reason they even found the bag was...

Jetstar barely functions as an airline

I booked flights from Helsinki to Adelaide return through Qantas. Had no issues with either Qantas or Finair during this booking but Jetstar are a nightmare.

Flying to Adelaide Jetstar lost the baggage in Singapore. I was without clothes for 12 days of my 23 day trip. There answer was just buy the bare necessities that you need and we will reimburse what you needed once we know if your bags will turn up. The case file is woefully incomplete (not even a description of my bag which I submitted verbally 3 times and in writing twice) and the only reason they even found the bag was...

Flights cancelled

We were booked on a flight to Bali 23rd sept at 4 40 we sat there until 8 30 when they cancelled the flight it was noted the Piloted had left one hour before cancellation and the plane had been in total darkness so they knew it wasn’t going anywhere long before 8.30 we were then told to go through customs again and go to the carousel to pick our bags up the bags took one and a half hours to be delivered as they said there was no ground staff we were then directed back to the check in desk to be allocated a place to stay or the night . The rescheduled flight was 24 hrs later at 5 40. This...

Jetstar cancelled our return flight ... but it's still available on Qantas ... operated by Jetsar for $3500!!!

Hello! I just went on the Jetstar website to confirm our flight dates for a holyday in Thailand. Unfortunately, Jetstar is the only convenient way to fly direct to Phuket from Melbourne so we reluctantly booked the tickets back in June to fly at the end of November. My wife just asked me for the exact dates so I jumped on the Jetstar website and was a little surprised to see that our return flight had been cancelled even though I hadn't heard anything from anybody. so I begged Jess to chat to a human and after some time I did hear a ping to tell me someone was available to chat with me....